Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

It's not my computer it's my brain..I can't remember my

Customer Question
It's not my computer...

It's not my computer it's my brain..I can't remember my Google passwords n I've changed my number.i have to recover it because it's determent to convict my husband of child rape.... I've emailed evidence to***@******.***

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone but I go through phone's like water

Technician's Assistant: What troubleshooting have you tried?

I know the phone number on it but no longer have number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope Thanks

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 hours by:
3/15/2018
Email technician: syseng, Information Systems Professional replied 4 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,837
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,
My name is David.
First open the Gmail login page at Gmail.com.
Type in your Email address and then click NEXT.
Click on ”Forgot my password”
Click on the ”Try a different question” link.
Choose if you want to receive your verification code to your mobile number via Text or by voice call. (Don’t close the page yet). Select the option that works best for you and click the Send Text Message or Call Me button to submit the request.
When you have received the verification code, insert the code into the box provided by Google to verify it is you then enter a new password ***** test login.
Please let me know the result and if you need further assistance.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,837
7,837 Satisfied Customers
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have an gmail account ,But I cannot remember my password
I have an gmail account ,But I cannot remember my password ***** it ,and I'm trying to log into my Facebook account and can't because I don't remember my password ***** that either ,I want to know is … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
How do I update old not in service phone number when I can't
How do I update old not in service phone number when I can't remember password … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I was looking for Google support I can't recover my Gmail
I was looking for Google support I can't recover my Gmail account I've got a new phone number and can't remember my backup account … read more
Harry
Harry
2,046 satisfied customers
Someone hacked my gmail account and I can't sign in. Too
Someone hacked my gmail account and I can't sign in. Too many failed attempts. Please help … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
The device I used to log in to my gmail account is no longer
The device I used to log in to my gmail account is no longer working. I have new phone but it's not recognizing my phone when I try to log in. It asked for my recovery phone but that has been disconne… read more
Harry
Harry
2,046 satisfied customers
Need my password on deleted Google account that I accidently
Need my password ***** deleted Google account that I accidently deleted important pictures on it Google can't verify it is me … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Someone hacked my account and changed all my passwords and
Someone hacked my account and changed all my passwords and information I've tried all the prompts and called Verizon … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just can't remember my gmail password and the phone number
I just can't remember my gmail password ***** the phone number I had given back then was a land line I no longer have, nor can I remember the year and month created … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
28 satisfied customers
Made the mistake of forgetting my password to one of my
Made the mistake of forgetting my password ***** one of my gmail accounts and it won't allow me to reset it because it 'cannot prove that it belongs to me' … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
We are trying to recover my husband's gmail account. He has
We are trying to recover my husband's gmail account. He has a new phone and number, never updated his account settings so now he can't log into his account. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My husband,who is divorcing me, has gotten into my gmail
My husband,who is divorcing me, has gotten into my gmail account and changed everything so I can't get in. All of my evidence is in my account and I need help. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I changed my phone number a month and a half ago and as as I
I changed my phone number a month and a half ago and as long as I kept the old phone I ccould access my gmail....but I HAD to get a new phone since the old phone was so old....now I'm locked out of my… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I just lost an email account which i've had for years. I
i just lost an email account which i've had for years. I don't remember the password ***** all verification processes are not helpful. I included a password ***** I used before FOR SURE, and it did't … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
We had to reset my husbands android phone and now it is
we had to reset my husbands android phone and now it is asking us to put in gmail username and password ***** used when setting up phone. We can not remember the password ***** we think the username i… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Google does not recognize my email address because I have
Google does not recognize my email address because I have used it too many times looking for my password. I have used my Gmail address for years and up until two days ago I was able to use it. By forg… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have two email accounts and I've forgotten the password *****
I have two email accounts and I've forgotten the password ***** the second one and I can't retrieve it because the recovery phone number and the recovery email address are no longer in effect… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Hi, My email is *****@******.***. I had a brain trauma
Hi, My email is *****@******.***. I had a brain trauma in August. I can't remember my password. I know the previous password, my first grade teachers name, my recovery email address (which i really ha… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I set up 2 step verification on My cellular phone. when I set
I set up 2 step verification on My cellular phone. when I set the security process up I had a different phone and phone number and did not realize when I change numbers I should have updated the phone… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x