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I was trying to sign into my google cloud account which I…

Customer Question
I was trying to...

I was trying to sign into my google cloud account which I have not visited for sometime. I tried using my passwords etc that I had on my records. I made a couple mistake with my google email since I never use it. I was getting text messages to verify who I was. It appears a started a whole new site since none of my files that I had saved to the cloud were there

Technician's Assistant: Are you logged into your email account on any other devices?

Not that I know of, I never use my google email only my regular email

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, I have received numerous text to my cellphone today to confirm who I was. I think that is when they thought I was creating a new account

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think, but I am not sure that my google email is***@******.***

Submitted: 1 month ago.Category: Email
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Answered in 4 hours by:
3/15/2018
Email technician: Pete, Computer Expert replied 1 month ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 19,760
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 1 month ago

Are you certain that you have logged in to the correct account?

Do you have any other Google Cloud accounts?

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Customer reply replied 1 month ago
I went on to log into my account for Google Cloud. I must of added a new Google Cloud since when I got into the Cloud there was not of my information there. I need help getting into my "original Google Account" since I have special documentation saved in there. Thank you John Locker(###) ###-####
PS I got a message that I will be billed tomorrow for an additional $43. I do not want to be billed since I haven't even got my trial period questions resolved yet!!
Customer reply replied 1 month ago
I was trying to go on to my only google cloud account. When I could not get on, it asked me to create a new password ***** I believe a created a 2nd account. I don't want a second account, I thought I was creating a new password ***** my existing google cloud account.
Email technician: Pete, Computer Expert replied 1 month ago

TO find your Google account, enter the email address or phone number associated with it at

https://accounts.google.com/signin/usernamerecovery?hl=en

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Pete
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 19,760
19,760 Satisfied Customers
Experience: CISCO certified computer and networking expert

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