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I have a security hold on my gmail account, I'm being told 4…

I have a security...

I have a security hold on my gmail account, I'm being told 4 to 5 days. I was using access codes instead of my password. When I informed them I think I was hsckedy put it in a se urityhold.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

My gmail acct was compromised. Google has it on a security hold. I was using access codes vs password. I also had my number changed due to hacker issue and I need help to update my phone number and to see where it is at in this security hold

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Questions...yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think thats it

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Answered in 5 minutes by:
3/15/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,274
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,274
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
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Customer reply replied 4 months ago
Signed in last week. I had a shortcut version on my tablet. But I did a reset and lost it
Customer reply replied 4 months ago
Please close the secure door when your finished
Customer reply replied 4 months ago
Its how the hacker got in before

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Email Question
Customer reply replied 4 months ago
I'm on my tablet. Pc isn't up yet

ok, please do the instructions on the PC please

Ask Your Own Email Question
Customer reply replied 4 months ago
Pc is in for repair. I'm on my tsblet
Customer reply replied 4 months ago
Maybe this won't work. Maybe I need to wait until I can get to the library this afternoon

ok, let me know when you are at the library please

Ask Your Own Email Question
Customer reply replied 4 months ago
Can we do this on a tablet

No, the reset needs to be done on a computer

Ask Your Own Email Question
Customer reply replied 4 months ago
My pc is at the shop. Can u send me a receipt for the charge so that I can get back with u later

You will have all communications from me and information via your emails

Ask Your Own Email Question
Customer reply replied 4 months ago
Hopefully this weekend
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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,274
47,274 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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