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I locked myself out of my phone because i cant remember my…

Customer Question
I locked myself out...

I locked myself out of my phone because i cant remember my code and they cant unlock my phone without my gmail, which i dont remember the password ***** google wont give me help with my password ***** me having access to my phone, so i dont know what to do now

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I dont have access to the phone number that they have

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I dont think so..

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
3/15/2018
Email technician: Richard, Email Systems Specialist replied 6 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,331
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is the issue the recovery phone you used for the account is actually the phone that is locked?

Please let me know

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Customer reply replied 6 months ago
No i had to change my number. The number Google has i dont have anymore
Email technician: Richard, Email Systems Specialist replied 6 months ago

Ok, did you specify also a recovery email address?

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Customer reply replied 6 months ago
i dont have access to that either
Customer reply replied 6 months ago
what was the $5 for?
Customer reply replied 6 months ago
i tried my phone too many times so its done a factory reset
Customer reply replied 6 months ago
i dont want to pay the money if its not possible to fix this
Customer reply replied 6 months ago
No, answer?
Email technician: Richard, Email Systems Specialist replied 6 months ago

HI there

I have opted out of working with you further on this, you do not need to do anything, you will be contacted when another expert takes over

Thank you

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Email technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,681
Experience: Email expert with over 5 years experience
Verified

Call customer service at 1-***-***-****

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