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My Outlook 2016 has two red squares with X in them in two of…

Customer Question
My Outlook 2016 has...

My Outlook 2016 has two red squares with white X in them in two of th boxes in Send Recieve view. One is Work offline and one is cancel all. I cannot recieve emails and sending is not working very well.

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

From Outlook. But web browser working well.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Non that I have changed recently. and the red boxes with a white X are not responding to mouse clicks.

Submitted: 6 months ago.Category: Email
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Answered in 3 minutes by:
3/15/2018
Email technician: Richard, Email Systems Specialist replied 6 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 48,260
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

If you click on Work Offline so it goes online again, are you then able to send and receive?

Please let me know

Thank you

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