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My computer is asking if I would like to restore computer…

My computer is asking...

My computer is asking if I would like to restore computer using system restore and won’t allow touch screen to work so I can touch restore and the wireless mouse isn’t working.

Technician's Assistant: What's the brand, model, and Operating System (OS) of your computer?

It is a built in hard drive in the monitor.

Technician's Assistant: What have you tried so far with your computer?

Gateway intel pentimento windows 7

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Answered in 2 minutes by:
3/15/2018
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Yes, you can choose System restore and choose nearest possible date.

System restore will not delete any files/picture from the computer.

It will also remove the program you have installed after the date shown there. But, if there is any such program, you can reinstall that.

Please tell me if it works or not.

I will be waiting for your response.

Regards, Sandy

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Customer reply replied 5 months ago
I can’t get my touchscreen or mouse to respond. I touch the restore on the screen and it won’t work.

Please restart your computer once by pressing the power button.

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Customer reply replied 5 months ago
Please help. I paid but I don’t have more $.

There is no need to pay extra. Please restart your computer once and then click System restore again.

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Customer reply replied 5 months ago
I manually cut it off by power button and it came back on with same screen. I touched the restore word but it won’t react.
Customer reply replied 5 months ago
Model zx6971

When did you buy this?

Do you have much important data/files/picture on it?

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Customer reply replied 5 months ago
Not realky
Customer reply replied 5 months ago
Not really
Customer reply replied 5 months ago
I think one of the children hit a button because I found it like this.

Please follow these steps once:

A. Turn off the computer by pushing power button.

B. Disconnect Ac Adapter from Mains.

C. And then push and hold down the power button for 30 second to competently discharge it.

D. Connect AC adapter and restart it again.

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Customer reply replied 5 months ago
I turned off computer manually. I unplugged it. I held the power button in for at least 30 seconds. I then plugged it back up and turned it on. Same screen.

Okay, please tell me its outcome.

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Is keyboard working on this?

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Customer reply replied 5 months ago
No I guess not. The mouse is wireless and not working. There is an arrow on the screen in the box on the computer screen but it won’t move to allow me to choose restore.
Customer reply replied 5 months ago
I could send you a picture if I had a # to send it to.

1.Turn on your computer and press <Alt> + <F10> during startup. A
screen appears asking you to choose the keyboard layout.
2.Several options are now presented. Click Troubleshoot.
3. Choose Reset your PC.

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Customer reply replied 5 months ago
It’s on now, so turn it off and do this?

Yes, Turn off first by pushing the power button down.

And then press press <Alt> + <F10> together during startup.

Several options are now presented. Click Troubleshoot.
Choose Reset your PC.

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Customer reply replied 5 months ago
Something is happening. It seems to be reacting to this, I thought. It has a screen , restore progress but where it says backup files, it’s still at 0 percent and not moving.
Customer reply replied 5 months ago
It’s been over 2 minutes.

Let us wait some time. This process takes 30 minutes to 1 hour.

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Customer reply replied 5 months ago
Really. Ok. Will you still be here while I’m waiting?

Yes, I will. What message do you see there now on the screen?

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Customer reply replied 5 months ago
There is a checklist:
1:select restore type
2: check password
3: notice
4: restore destination
5:Restore progress
6: Finished
The computer is on #5
Customer reply replied 5 months ago
Hey , it is moving, it is on3 percent.
Customer reply replied 5 months ago
I’m excited

Okay, good. Please choose keep files if you find such message about deleting files.

If you have other queries, please let me know. I will be standing by.

I will be glad to answer your any follow up queries.

And kindly take a second to rate my service(-OK or more-by scrolling up and clicking stars at the top of the page and choose Submit).

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Customer reply replied 5 months ago
No problem. When we are finished I will certainly give you the best rating if fixed. I believe we will fix this. You are awesome. I certainly needed you. Thank you so much sandy.

I will stay here till it gets fixed. Thank you.

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Customer reply replied 5 months ago
Thank you. I believe it’s going to be a long time. Could it be hours? I have to get up at 3:15 am. It’s 11:40 now. Should I go to bed and check this at 3:15?
Customer reply replied 5 months ago
It’s on 5 percent now.
Customer reply replied 5 months ago
There is a new screenRestoring system already moving faster
Updating system under that one.
Customer reply replied 5 months ago
I’m gonna wait a bit
Customer reply replied 5 months ago
Restoring system is already at 20 percent
Customer reply replied 5 months ago
Moving much faster than before

Okay, Good.

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Customer reply replied 5 months ago
I know it’s your job but I appreciate you so much.

Thank you.

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Customer reply replied 5 months ago
Thank you

Please let me know when it is done.

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Customer reply replied 5 months ago
I will. The restoring system has moved to 59 percent. It will then go to updating I guess but I’m here as well. Get back to you shortly.

Okay.

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Okay, is it completed now?

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Customer reply replied 5 months ago
No I have a box up saying
Windows setup could not configure windows to run on this computers hardware. ?? I don’t know whether to click ok or not. Also setup is applying system settings under that.

Okay click OK once.

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Customer reply replied 5 months ago
My mouse is not working again to allow me to do that. Darn.
Customer reply replied 5 months ago
It’s still applying system settings.

Okay, let us wait some time.

Do you have a Windows 10 operating system disc that came with this laptop?

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Customer reply replied 5 months ago
It is a unit that is one piece that is desktop. It was a gift and it was used. I don’t think I do.

Is it Windows 10 operating system?

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Customer reply replied 5 months ago
I’m looking

Okay, let wait for some time.

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Customer reply replied 5 months ago
Ok. On back: windows 7. It also has a product key: long #

Okay. What message do you see now on its screen.

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Is this computer showing Acer or emachine?

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Customer reply replied 5 months ago
I’m looking. Would it be on back?

Okay, what message do you see now on the computer screen?

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Customer reply replied 5 months ago
Same screen with box with red x saying could not configure windows on this computers hardware and under that , says system is applying system settings with the light bar moving.

Okay, if this does not work at all, you need to download Windows 7Recovery disck on a DVD using a working computer and then use that to repair your computer:

You can can download it on a DVD using the link given below:

https://neosmart.net/blog/2009/windows-7-system-repair-discs/

Once you create a dvd, then insert that into gateway computer and boot using this DVD to repair it.

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Customer reply replied 5 months ago
Ok. Think I should leave it on, check it later, if no change, get dvd.

Yes, you can please do it anytime later and get back to me anytime.

I have tried my best. Unfortunately, it requires Windows 7 recovery disc to complete this repair.

If you have other queries, please let me know.

And please take a second to rate my service by choosing stars at the top of the screen and click submit button.

Regards, Sandy

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Customer reply replied 5 months ago
I will have to pay tomorrow if I need you?

No, it is one time only.

You can reply back to at this page even after rating my service.

Regards, Sandy

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
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Customer reply replied 5 months ago
Thank you sandy.

You're welcome.

Regards, Sandy

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