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I can't access my email. I log onto my email this morning…

Customer Question
Hey, I can't access...

Hey, I can't access my email

Technician's Assistant: Are you logged into your email account on any other devices?

I log onto my email this morning and it is not my home computer. So I reset my password. But then I try to use that password ***** log onto my home computer. It doesn't work.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

When I use outside computer to change password, looks easy and just use my phone to get the verification code I do have phone number linked

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

When I got back and use my home computer, because the password *****'t work, I try to change it again. I input the verification code from my phone and also from my recovery email. But it just let me wait

Submitted: 5 months ago.Category: Email
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Answered in 1 minute by:
3/15/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 5 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,186
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 5 months ago
you are not google customer service
Customer reply replied 5 months ago
I want to cancel the membership
Email technician: Viet - Email Tech, Computer Support Specialist replied 5 months ago

Like other free email service, such as Yahoo, Hotmail, AOL, etc., Google / Gmail does not provide live support at all. I'm an independent computer tech; I can fix your gmail email issue for you.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

Ask Your Own Email Question
Customer reply replied 5 months ago
you said $5 is refundable. You did't say $48, It is already charged on my card.
Email technician: Viet - Email Tech, Computer Support Specialist replied 5 months ago

I'm the computer tech, so I'll have our customer service fix the billing issue for you. Would you like me to fix your email issue right now?

Please reply at the box below; we guarantee our service. Thank you.

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Category: Email
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