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Have been trying all day to sign to my yahoo mail under

Customer Question
Have been trying all...

Have been trying all day to sign to my yahoo mail under bellsouth and will not let me in...

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser.

Technician's Assistant: What troubleshooting have you tried?

Don't know what to do ..Also can not access my account on my phone,,says wrong password ***** will not go to page to reset password..

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

No thank you .

Submitted: 4 months ago.Category: Email
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Answered in 2 minutes by:
3/15/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,832
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Have you tried anything on the computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 4 months ago
Have windows 10. Don't know what to try on computer..Also can not access into email on phone.
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

Are you currently able to access your sbcglobal on your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 4 months ago
Just forget it . This is getting to technical for me ...
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

To make things easier for you, can I connect remotely to your computer, so that I can retrieve your email password ***** and quickly through your computer for you, then it will work on your cell phone?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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