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I was scammed and now I can't access my email. I don't know.

Customer Question
I was scammed and...

I was scammed and now I can't access my email.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to get my email.

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/14/2018
Email technician: Mr.Med, Other replied 4 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,210
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Email technician: Mr.Med, Other replied 4 months ago

I'm sorry about the issue, What email service are you using please? eg : Gmail

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Customer reply replied 4 months ago
gmail
Email technician: Mr.Med, Other replied 4 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.

Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

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Customer reply replied 4 months ago
I have a gmail account. I just can't access it.
Email technician: Mr.Med, Other replied 4 months ago

Please click on this link : https://accounts.google.com/signin/recovery and follow the onscreen instructions

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Email technician: Mr.Med, Other replied 4 months ago

Has everything worked out please?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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