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My email is failing to send and recieve. Due to interference…

Customer Question
My email is failing...

My email is failing to send and recieve. Due to interference of***@******.*** which I have not used for twenty years.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

IPhone 6 Plus

Technician's Assistant: What troubleshooting have you tried?

None.

Submitted: 4 months ago.Category: Email
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Answered in 2 minutes by:
3/14/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Right now, are you using a Windows computer, a Mac, or your iPhone 6 Plus?
  2. Are you still able to access your Gmail account using a web browser?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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