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My laptop has been tampered with, hardware invaded, software…

Customer Question
My laptop has been...

My laptop has been tampered with, hardware invaded, software invaded

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

MacBook air, serial number:FVF919DKH3QD I checked with Apple technician, He advised me to contact Google, some one has Hackered and entered my mail box

Technician's Assistant: Which software or app can I help with?

It is Identity Theft or at least invation of my privacy

Technician's Assistant: What have you tried so far with your software?

I have corresponded with Apple technicians on the phone they have been very helpful but can't do more than tell me to contact google because I have a google account. My address is:***@******.*** .

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My son: Teva Rothe also named Teva P.H. Rothe , and his wife Emma Rothe have invaded my address : ***@******.*** fraudulously .

Submitted: 6 months ago.Category: Email
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Answered in 8 minutes by:
3/14/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> My laptop has been tampered with, hardware invaded, software invaded

What's the symptom or evidence supporting what you say above? Please clarify. Thanks.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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