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It's not my computer. My email address had been hacked and…

Customer Question
It's not my computer...

It's not my computer. My email address had been hacked and they changed my password. My email address was***@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

I was but now it says***@******.*** owns my google account and that he can also log on as***@******.***

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My phone number is(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My Mother's maiden name was ElDonna LaVerne Burnette

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
My phone number is(###) ###-#### Can you text me with any questions you may have?
Answered in 4 hours by:
3/15/2018
Email technician: Pete, Computer Expert replied 4 months ago
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,378
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Email technician: Pete, Computer Expert replied 4 months ago

Who is your email provider?

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Email technician: Pete, Computer Expert replied 4 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Customer reply replied 4 months ago
Quad Graphics gave me the email address:***@******.***. They & I use Google. My cell phone number is(###) ###-####
Email technician: Pete, Computer Expert replied 4 months ago

Is this a company that you work for?

If so, do they have an IT support helpdesk?

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Customer reply replied 4 months ago
I work for QG. They said***@******.*** hacked my google email account & changed my password ********@******.***.
But since he didn't attempt to get past QG firewalls; I should contact Google.
Customer reply replied 4 months ago
This happened on 8 or 9 March, before that I never had any problem accessing my [email protected] email account on Google.
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Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 20,378
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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