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I am not able to add a new aol account to Outlook 2013 (home…

Customer Question
I am not able...

I am not able to add a new aol account to Outlook 2013 (home and business, 32-bit). I am using the manual set up with settings provided on aol support page for configuring settings, but when the test email is sent receive ERROR: the server responded: 553 57.1. I sent request to aol for help last week but have received no reply.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Oops, sorry Windows 2007

Technician's Assistant: When did you last update your Outlook?

I don't know I just started in this office and inherited this outlook.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not that I'm aware of.

Submitted: 4 months ago.Category: Email
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Answered in 2 minutes by:
3/14/2018
Email technician: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
sorry for the delay: it took an inordinately long time to load the pages! yes you may connect my computer
Customer reply replied 4 months ago
Wow, this is getting pricey for advice on setting up an email account on Outlook! Is there another way?
Email technician: Cody, Senior Systems Administrator replied 4 months ago

I sent offer

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Customer reply replied 4 months ago
Cody,
I lost my internet connection and couldn't retrieve it, so have left that office and no longer am at the PC that I'm having issues with. How long does the free introductory rate apply? I won't be back there probably until next Tuesday.
Email technician: Cody, Senior Systems Administrator replied 4 months ago

I"m not sure what you signed up for, you can email***@******.*** to find out

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