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I cannot manipulate any of my email and have not been able…

Customer Question
I cannot manipulate any...

I cannot manipulate any of my email and have not been able to delete or respond to new emails as of Mar 13

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Do not know what to try

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

How much will it cost?

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/14/2018
Email technician: Justin Johnson,
 replied 4 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about email. I've only just come online now and would like to assist you with your question.

on what device?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 4 months ago
ASUS laptop
Can you connect to my friends computer because I am on the phone with her and trying to help
Email technician: Justin Johnson,
 replied 4 months ago

Sure

Ask Your Own Email Question
Customer reply replied 4 months ago
we are connected to my device not hers
Email technician: Justin Johnson,
 replied 4 months ago

If you would like me to help you with this remotely please select the option for Secure Remote Assistance. I will send you a code to connect.

Ask Your Own Email Question
Customer reply replied 4 months ago
you are connected to a friends device not the one with a problem
Email technician: Justin Johnson,
 replied 4 months ago

If you would like me to help you with this remotely please select the option for Secure Remote Assistance. I will send you a code to connect.

Ask Your Own Email Question
Customer reply replied 4 months ago
I don't need to connect remotely.... she is on her computer and i am on a working computer....I dont need your help! She does
Email technician: Justin Johnson,
 replied 4 months ago

So are you paying for this or her?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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