Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot get signed in to my Mail

Customer Question
I cannot get signed...

I cannot get signed in to my Mail

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/14/2018
Email technician: Justin Johnson,
 replied 4 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about email. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Until today, my g mail account showed up instantly under my
Until today, my g mail account showed up instantly under my account of***@******.*** upon entering sign on. I needed no additional steps. Today upon sign in I was directed to an m mail account site, w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I cannot sign into my mail using my same password that I had
I cannot sign into my mail using my same password ***** I had for years. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My email is for yahoo7 .I have changed my password and
Hi my email is***@******.*** for yahoo7 .I have changed my password ***** attempted to open mail on google chrome and internet explorer and firefox but cannot open my mail. I have used 2 keys but stil… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My yahoo e-mail account is telling me that my request cant'
My yahoo e-mail account is telling me that my request cant' be completed at this time and then it tells me that I have to resign in with my password?… read more
Jason Fenoglio
Jason Fenoglio
45 satisfied customers
cannot log on to my e-mail can get goole and internet explore
cannot log on to my e-mail can get goole and internet explore but cannot get e-majl alex gunn… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't sign in to my yahoo account it is giving me a error
I can't sign in to my yahoo account it is giving me a error message 1032 , I have tryed to delete my account and re enter it and then it won't accept my pass word, I need to re set my pass word as wel… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Cannot get mail The username and password XXXXX hot mail is
Cannot get mail The username and password XXXXX hot mail is incorrect. I kep getting the above MSG every time I try to sign into my hotmail account.… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
[email protected], I forgot my password XXXXX couldnt sign
[email protected], I forgot my password XXXXX couldn't sign in. After unsucessfully getting a new pass word it said that I needed to enter my microsoft account which I didn't have. After following dir… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cannot log into my gmail account and have reset the password
I cannot log into my gmail account and have reset the password XXXXX gmail reovery support and I still cannot log in. The message is the smtp.gmail.com rejected the password… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
After my brother-in-law used my computer I can not access my
After my brother-in-law used my computer I can not access my hotmail account. When I try to sign in it kicks me over to windows live id. It asks me to start a windows live account. I made a mistake in… read more
prfpcdoctor
prfpcdoctor
Senior Network Infrastructure Engineer
336 satisfied customers
my email was cut off because of quest and i cannot sign into
my email was cut off because of quest and i cannot sign into your windows live to get my mail… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have configure Outlook for my 3 UK email addresses & test
I have configure Outlook for my 3 UK email addresses & test mails have been sent I cannot send mail from Outlook ( it sits in the outbox) & when I sign into Outlook I get a message Files\[email protected]… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I accidently changed my email account from [email protected] to
I accidently changed my email account from***@******.*** to***@******.*** and lost all the information I stored for years in the previous account and cannot retrieve it. Can you show me how… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I am on the yahoo mail from aust. and when I opened my mail
I am on the yahoo mail from aust. and when I opened my mail this morning it was on the u.s page. so now I cannot retrieve my mail or my contacts. I need Help please.… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
All of a sudden in my msn e-mail service, they replaced it
All of a sudden in my msn e-mail service, they replaced it with a live mail service demanding I sign up. I cannot get into [email protected] mail box. Can I go back to my classic msn service someway an… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I sign up for aol.com for my e-mail but cannot receive it.
I sign up for aol.com for my e-mail but cannot receive it. My son also did the same thing, but I still can't get my e-mail. We both paid for this support. [email protected]… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I cannot get to my E-mail. After I sign in a screen comes up
I cannot get to my E-mail. After I sign in a screen comes up titled "Don't get Locked out" and requests an update of account details. The info already filled in is correct so I click DONE but nothing … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to access our sbcglobal account with the mail
I am trying to access our sbcglobal account with the mail in it. In taking a class on Windows 7 I had to set up a mail account in Yahoo and now I cannot get into our mail account.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x