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I am hoping you can help with a Gmail account issue I am…

Customer Question
Hi there! I am...

Hi there! I am hoping you can help with a Gmail account issue I am experiencing.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Both, phone and desktop browser

Technician's Assistant: What troubleshooting have you tried?

ALL of those listed in the Gmail and Instagram forums. I had set up an Instagram account that has a Gmail account that I do not have access to, so it keeps sending my reset password ***** there. I am hoping you can help me learn what that account (beginning with "k" and ending with "s"@ gmail.com is, as it shows. Reviewing my accounts on Google, nothing matches that so I am stumped.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That should do it, thank you for connecting me with someone who can help solve this case! :)

Submitted: 4 months ago.Category: Email
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Answered in 22 minutes by:
3/14/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,959
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
Hi Josh, thanks so much. I very much am still seeking help.
Email technician: Josh, Computer Enthusiast replied 4 months ago

What is the phone number that you would have put on the Google account?

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Email technician: Josh, Computer Enthusiast replied 4 months ago

First and Last name?

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Email technician: Josh, Computer Enthusiast replied 4 months ago

I sent a code to your phone

What is the code?

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Customer reply replied 4 months ago
717374
Customer reply replied 4 months ago
Those are correct, however Instagram is identifying another that begins with "k" and ends with "s" @gmail.com
Customer reply replied 4 months ago
I have no idea what Gmail account this is being linked to, so therefore cannot access my Instagram account.
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, those are the only email accounts that are showing up under your phone number

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Customer reply replied 4 months ago
Would you know how to recover an Instagram password ***** my account name or to switch the email account associated with @kellyhallconsulting in any other way? I have the email***@******.*** that I would like to use for this account.
Email technician: Josh, Computer Enthusiast replied 4 months ago

No, that is not possible.

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Customer reply replied 4 months ago
Would you know how to delete the account so I can begin a new one?
Email technician: Josh, Computer Enthusiast replied 4 months ago

You cannot delete an account without being able to sign in but you can create a new one

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Customer reply replied 4 months ago
Would you have any other advice as to what to do?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Not without being able to use the email address on file -- You will need to open a new account.

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Customer reply replied 4 months ago
That is unfortunate because it is my business name.
Customer reply replied 4 months ago
I have no idea how to access this account or what Gmail account is associated with it, no one at Instagram outside of a forum can help- and you're fresh out of options. Am I out of solutions?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Yes

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Customer reply replied 4 months ago
Ok, thanks for trying.
Customer reply replied 4 months ago
Another question while I have you here, to set up a new Instagram account---
Email technician: Josh, Computer Enthusiast replied 4 months ago

You will need to set it up through the app

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Customer reply replied 4 months ago
I attempt to, but it continues to kick back to my personal account, even when I log out.
Email technician: Josh, Computer Enthusiast replied 4 months ago

Delete the app then download it again

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Customer reply replied 4 months ago
Ok, thanks Josh. I opted to skip these headache steps and just add another account: @kelly_hall_consulting, using the underscores.
Email technician: Josh, Computer Enthusiast replied 4 months ago

You're welcome!

Do you need help with anything else?

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Customer reply replied 4 months ago
Can you confirm the details of my membership? I paid $5 today but is a trail. I'll no longer need membership, so how to cancel?
Email technician: Josh, Computer Enthusiast replied 4 months ago

Call customer service at 1-***-***-****

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Customer reply replied 4 months ago
Will do, thanks
Email technician: Josh, Computer Enthusiast replied 4 months ago

You're welcome

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