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Can you help with yahoo email that I cant send? Stuck. Not…

Customer Question
Can you help with...

Can you help with yahoo email that I cant send?

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Stuck

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Not on ipad

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Laptop works but cannot send from ipad

Submitted: 4 months ago.Category: Email
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Answered in 13 minutes by:
3/14/2018
Email technician: Fran, IT replied 4 months ago
Fran
Fran, IT
Category: Email
Satisfied Customers: 267
Experience: Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Email technician: Fran, IT replied 4 months ago

You may need to re enter your password

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Customer reply replied 4 months ago
thats the problem I cant
Email technician: Fran, IT replied 4 months ago

Are you using the yahoo app? or the stock email app?

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Customer reply replied 4 months ago
can you help without that fix?
Customer reply replied 4 months ago
its yahoo I think this is not my area
Email technician: Fran, IT replied 4 months ago

OK go to settings->accounts and passwords->find your yahoo mail click on it update password

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Customer reply replied 4 months ago
cant find password
Customer reply replied 4 months ago
is it passcode?
Email technician: Fran, IT replied 4 months ago

Ok if you are using the yahoo app. you can just reset it up. and that will bring you to all the user name and password.

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Customer reply replied 4 months ago
ok how to reset?
Email technician: Fran, IT replied 4 months ago

Ok is it the yahoo app?

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Customer reply replied 4 months ago
I know im stupid
Email technician: Fran, IT replied 4 months ago

No your not. let's just do this. go to settings

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Email technician: Fran, IT replied 4 months ago

the little gear on your Ipad

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Customer reply replied 4 months ago
then mail etc?
Email technician: Fran, IT replied 4 months ago

let me know when you're there

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Email technician: Fran, IT replied 4 months ago

then go to accounts and passwords

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Customer reply replied 4 months ago
I see mail contacts etc
Customer reply replied 4 months ago
account only?
shows my email address
Email technician: Fran, IT replied 4 months ago

ok can you add account

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Customer reply replied 4 months ago
I see account
im in
Email technician: Fran, IT replied 4 months ago

OK go to your home screen on your Ipad

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Email technician: Fran, IT replied 4 months ago

Then clcik on settings -> then click on accounts and passwords

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Customer reply replied 4 months ago
I see password *****
and?
Email technician: Fran, IT replied 4 months ago

Ok do you see add account?

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Customer reply replied 4 months ago
it says your account onfo
Email technician: Fran, IT replied 4 months ago

ok can you click on that

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Customer reply replied 4 months ago
I see all info
Customer reply replied 4 months ago
smtp?
Email technician: Fran, IT replied 4 months ago

yes what is that set to?

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Email technician: Fran, IT replied 4 months ago

thats your out going server

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Email technician: Fran, IT replied 4 months ago

should be smtp.mail.yahoo.com port 465

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Customer reply replied 4 months ago
ts set to yahooSMTP and its on
Customer reply replied 4 months ago
correct
Email technician: Fran, IT replied 4 months ago

ok

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Customer reply replied 4 months ago
still there?
Customer reply replied 4 months ago
Hello
Customer reply replied 4 months ago
stopped chat with me?
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