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I'm having a problem with my movies. Yahoo. Tablet. None…

Customer Question
I'm having a problem...

I'm having a problem with my movies

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Tablet

Technician's Assistant: What troubleshooting have you tried?

None yet

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just went over to my movies to watch something,and i have a library full of movies and tv shows and it was all gone

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/14/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What's the specific issue with your movies? Any detailed symptom when replaying the movies on yor device?
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Customer reply replied 4 months ago
It's not a specific movie it's all of them.I clicked on Google Play to watch a movie, I've bought about 15 of them and some tv shows as well.Well when i got to the page there were No movies, it was as if i had just started ,a page came up asking if I'd like to start a collection of movies. Not sure what happened ,but I'm hoping u can help get them back.Thank you
Customer reply replied 4 months ago
Are you still trying to fix the problem
Email technician: bbao, IT Consultant replied 4 months ago
On a phone call. Probably will be with you in 30 mins. Thnaks for your patience.
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Customer reply replied 4 months ago
No problem thanx
Customer reply replied 4 months ago
I've fixed the problem.But thank you for your help
Email technician: bbao, IT Consultant replied 4 months ago
Good to know and thanks for your update. It would be appreciated if you could rate my service and close the case. Thanks.
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bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
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