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I need to get my new apple 10 to download photos to my

Customer Question
I need to get...

I need to get my new apple 10 to download photos to my computer, I have been working on this for the second day now. I have the cloud up and running and my phone works, now it wants passwords etc and I don't remember them, and Apple says I have to wait days and days to get that information, I need the system to work now, not in days. Help!

Technician's Assistant: When did you last change your password ***** Apple ID?

In January when I got my new phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I think the store tech did that but I am not positive.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that will do it.

Submitted: 5 months ago.Category: Email
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Answered in 2 hours by:
3/14/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Okay, basically you mean you want to reset your Apple ID password?
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