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I can no longer access my yahoo.com email account because my…

Customer Question
I can no longer...

I can no longer access my yahoo.com email account because my old and new passwords are not accepted since updating in October or November last year. I tried many times tech. support and change my password ***** a new one but no positive result. I have many important informations in my email and no computer repair store can help me.They suggest to contact head office and ask for help. Maybe you can help me, please. Do I have to pay for your service? Eugenia

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

A few days ago I got access to my facebook but I did not try again. No any other accounts with Yahoo.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes, a home phone Nr: 9** *** ***8 /only/ and security questions if I remember correctly are: my sister name: D***** and my first car maker or something like that: F***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Do I have to pay for your service?

Submitted: 6 months ago.Category: Email
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Answered in 2 hours by:
3/14/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,157
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What's the full email address in question so I can conduct quick situation review? Thanks.

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Customer reply replied 6 months ago

eugenia_*****@yahoo.com

Customer reply replied 6 months ago
No
Email technician: bbao, IT Consultant replied 6 months ago

Just a moment.

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Email technician: bbao, IT Consultant replied 6 months ago

I got below message when trying you email address at Yahoo. It seems to be the time start a new account and say goodbye to the account.

It looks as though we can't recover your account online. Please visit our Help site to get back in.

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Customer reply replied 6 months ago
Your answer makes me cry. Help site never helped me so far. Who can help me if you cannot?
Email technician: bbao, IT Consultant replied 6 months ago

Sorry about that though I was telling the truth as per what I tested.

I opt out and let you seek for help from more experts.

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Customer reply replied 6 months ago
Are you an expert or email technician as I see above?
Customer reply replied 6 months ago
Sir, thank you for your honest answer but if you cannot help me open email account you shouldn`t charge me even 1 cent, am I right?
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