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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my YAHOO password. I tried all of Yahoo's

Customer Question

I forgot my YAHOO password. I tried all of Yahoo's suggestions, which ran me around in circles with no luck. I used a `phone number and a back-up email (gmail) which gave me a Yahoo account key to get into my emails but I don't have a password. Yahoo is trying to get me to use an account key for all sign-ins instead of a password. I have read a lot of bad reviews about using key instead of a password. I am having this problem on my PC as well as my phone. (android)
JA: Are you logged into your Yahoo account on any other devices?
Customer: No.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I have my cell number but it only gets me an acct key to open email for that one time
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Email
Expert:  Viet - Email Tech replied 8 months ago.

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Customer: replied 8 months ago.
I need to check.
Expert:  Viet - Email Tech replied 8 months ago.

What's the make / model of your computer, such as Microsoft, HP, Dell, Apple, Mac, Lenovo, Acer, Asus, Toshiba, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Customer: replied 8 months ago.
Windows 10
Expert:  Viet - Email Tech replied 8 months ago.

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 8 months ago.
can u help me without the4 extra cost
Customer: replied 8 months ago.
I'm tired and I just want you to help me with no extra cost. Can you help me now?
Expert:  Viet - Email Tech replied 8 months ago.

Yes. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yb5l3zvu
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 8 months ago.

Working on issue, thanks.

Expert:  Viet - Email Tech replied 8 months ago.

I'm opening this issue to other experts, thanks.

Customer: replied 8 months ago.
I need help asap. I dont feel very confident that anyone can solve my problem. :(
Expert:  Josh replied 8 months ago.

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Customer: replied 8 months ago.
Do not have access at this moment to my PC. It is being used by another family member.
Expert:  Josh replied 8 months ago.

OK

Customer: replied 8 months ago.
Josh, are you there? Can you help me? The first tech was not able to fix my problem.
Customer: replied 8 months ago.
No
Expert:  Josh replied 8 months ago.

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

Customer: replied 8 months ago.
You can't do anything else? I hate to open a new email acct b/c it is hard to notify the hundreds of contacts of a new email address.
Customer: replied 8 months ago.
are you there?
Customer: replied 8 months ago.
I will try another expert. Thank you
Customer: replied 8 months ago.
This is day 2 of my 7 day trial for $5.00. I want s full refund b/c your experts (2) are not able to help me.