Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my YAHOO password. I tried all of Yahoo's

Customer Question
I forgot my YAHOO...

I forgot my YAHOO password. I tried all of Yahoo's suggestions, which ran me around in circles with no luck. I used a `phone number and a back-up email (gmail) which gave me a Yahoo account key to get into my emails but I don't have a password. Yahoo is trying to get me to use an account key for all sign-ins instead of a password. I have read a lot of bad reviews about using key instead of a password. I am having this problem on my PC as well as my phone. (android)

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have my cell number but it only gets me an acct key to open email for that one time

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/14/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 month ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 39,903
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 1 month ago
I need to check.
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 month ago

What's the make / model of your computer, such as Microsoft, HP, Dell, Apple, Mac, Lenovo, Acer, Asus, Toshiba, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 1 month ago
Windows 10
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 month ago

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Ask Your Own Email Question
Customer reply replied 1 month ago
can u help me without the4 extra cost
Customer reply replied 1 month ago
I'm tired and I just want you to help me with no extra cost. Can you help me now?
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 month ago

Yes. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yb5l3zvu
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 month ago

Working on issue, thanks.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 1 month ago

I'm opening this issue to other experts, thanks.

Ask Your Own Email Question
Customer reply replied 1 month ago
I need help asap. I dont feel very confident that anyone can solve my problem. :(
Email technician: Josh, Computer Enthusiast replied 1 month ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,674
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Email Question
Customer reply replied 1 month ago
Do not have access at this moment to my PC. It is being used by another family member.
Email technician: Josh, Computer Enthusiast replied 1 month ago

OK

Ask Your Own Email Question
Customer reply replied 1 month ago
Josh, are you there? Can you help me? The first tech was not able to fix my problem.
Customer reply replied 1 month ago
No
Email technician: Josh, Computer Enthusiast replied 1 month ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

Ask Your Own Email Question
Customer reply replied 1 month ago
You can't do anything else? I hate to open a new email acct b/c it is hard to notify the hundreds of contacts of a new email address.
Customer reply replied 1 month ago
are you there?
Customer reply replied 1 month ago
I will try another expert. Thank you
Customer reply replied 1 month ago
This is day 2 of my 7 day trial for $5.00. I want s full refund b/c your experts (2) are not able to help me.
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I haven't been able to get into my account it says when I
I haven't been able to get into my account it says when I pressed forget password ***** I cannot do it that way it says go to help site to figure out how to get back on can you please help me with thi… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
78 satisfied customers
I recalled an email that I cc'd a coworker on, I replied to
I recalled an email that I cc'd a coworker on, I replied to the original email which had been read by the recipient originally but he did not read the message I had replied to. I recalled the email an… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm not sure. I'm trying to get my email from veriznon. Aol
I'm not sure. I'm trying to get my email from veriznon … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I forgot My email password I no longer have access to the
I forgot My email password ***** no longer have access to the phone numbers that were on file how can I reset the password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
It's my cell phone -- ever since last night I tried to add
it's my cell phone -- ever since last night I tried to add my email onto my phone and for some reason or another it either would work almost the not at all … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Can't connect my email. Can't connect my email. Both. Unable
Can't connect my email JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Can't connect my email JA: How do you usually access your email? On a phone or tablet, or through a web b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Having no connection to gmail account. Signed up initially
Having no connection to gmail account. Signed up initially with Cheryl grosser agnail.com and***@******.***. need password ***** get connected and forgot password. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
Why is my viewing on MSN blacked out. HP Laptop computer.
Just fix my viewing screen so news items are not blacked out… read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
Restore Mozilla Thunderbird as my email system for my gmail
Restore Mozilla Thunderbird as my email system for my gmail addresses***@******.*** and***@******.***… read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
Last Thursday, Last Thursday, April 12th, a yahoo email
Good morning. Last Thursday, Last Thursday, April 12th, a yahoo email address was set up in my name by someone who very maliciously sent out several emails pretending to be me. The mail was shut down,… read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
787 satisfied customers
I forgot my password for my email address: [email protected]
I forgot my password ***** my email address:***@******.*** … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
How do I remove my email account: [email protected]
how do I remove my email account :***@******.*** JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Gmail JA: How do you usually access Gmail? On a phone or tablet, or through a w… read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
I have a g.mail account but I am unable to get into the
I have a g.mail account but I am unable to get into the groups.google.com website. I don't recall if I've ever signed into any Google account. … read more
Fran
Fran
IT Consultant
Associate Degree
164 satisfied customers
I can't find where to change my yahoo mail password
I can't find where to change my yahoo mail password … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I can't get my google domain email account to work with
I can't get my google domain email account to work with Outlook 365 as my email client. I have tried everything, including your forum. Nothing works. Help! … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,421 satisfied customers
Microsoft Edge will not open, it shows a page on for a few
Microsoft Edge will not open, it shows a page white on white for a few seconds, and then reverts to the screen I was opening from. I have tried numerous online cures. All have failed. … read more
Cody
Cody
Computer Science
2,156 satisfied customers
Forgot my outlook password. on my iPhone. Yes, Nope
Forgot my outlook password. JA: Are you logged into your Outlook account on any other devices? Customer: on my iPhone. JA: Do you have security questions or a phone number on file to help reset your p… read more
Fran
Fran
IT Consultant
Associate Degree
164 satisfied customers
I can't drive every time I try to log on it says contact
I can't drive every time I try to log on it says contact Uber support … read more
Mike Taylor
Mike Taylor
42 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x