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Hi,I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
What's the make / model of your computer, such as Microsoft, HP, Dell, Apple, Mac, Lenovo, Acer, Asus, Toshiba, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Yes. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
https://tinyurl.com/yb5l3zvu, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Working on issue, thanks.
I'm opening this issue to other experts, thanks.
I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!
Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.