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It's not really my computer. I got a new iPhone and Apple…

It's not really my...

It's not really my computer. I got a new iPhone and Apple has not been able to transfer my contacts because my old email address [email protected] gmail.com I have had for couple years but do not have the password *****

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

From my I phone and ipad

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I receive mail on my I pad and iPhone . The problem apple told me is my

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Contacts are in my old email that I don't have the password ***** not been able to sync my contacts the apple advisor created a new account for me with new password ********@******.***.

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Answered in 16 minutes by:
3/14/2018
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Why do you need your abandoned Gmail address for your new iPhone? Simply because it might be your Apple ID's email address? Please clarify. Thanks.

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Email Specialists are ready to help you
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Customer reply replied 5 months ago
I'm sorry
I am 80 and hard to understand all this
Please cancel my just answer sub

Thanks for requesting remote assistance services. Please let me know what kind of computer you are using for the remote session, such as Windows PC or Mac? Or, please simply advise your phone number and I will call you to assist. Thanks again.

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Customer reply replied 5 months ago
Phone--3029944775
Customer reply replied 5 months ago
Please cancel my order
Sorry but hard to understand all this when 85 yrs old Thanks palmerjoyce726 @gmail.com

As per our discussion over the phone, I have reviewed your account situation.

Do you still have access to the two phone numbers ending with 45 and 43? Are they two cell phone numbers?

Do you know another Gmail address starting with "pal"?

Please advise if it is good time to your call you now? Thanks.

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bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
1,976 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

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