Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My email has frozen. Gmail. Phone. I have tried to go to bin…

Customer Question
My email has frozen ...

My email has frozen

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

I have tried to go to bin to delete but no buttons are working it started when I tried to open a pdf invoice from a reputable company

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank uou

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
3/14/2018
Email technician: Martin, Network Engineer replied 5 months ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,150
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don't miss anything, please give me a minute to review your question.

Which iPhone model is it?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Want recover my emails. Gmail. Phone. Want recover deleted
is there i can proof in which device my account log in or location at that time… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My gmail is not updating for the last 2 days and I can't
My gmail is not updating for the last 2 days and I can't figure out why - tried everything! … read more
JUNKO LOUISE
JUNKO LOUISE
BSC
2 satisfied customers
Yesterday afternoon I tried to sign into my gmail on my
Hi, Yesterday afternoon I tried to sign into my gmail on my Macbook Pro as usual and it only loaded partway. There is about 1/2 inch of the blue bar that seems to be frozen. I can access my gmail fine… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My husband bought me in May 2017 a new E Reader Kindle paper
my husband bought me in May 2017 a new E Reader Kindle paper white it seized up and I have spent many hours trying to get this fixed I phoned a 1 800 number on your website and by the time all was sai… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My gmail account is not available. I think someone tried
My gmail account***@******.*** is not available. I think someone tried hacking into the phone and the PW attempts did not work. I have tried 4-5 times to recover it, but no luck … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I have a gmail address, coming to my Thunderbird, as I love
I have a gmail address, coming to my Thunderbird, as I love Tb and hate gmail... but now that email isn't working. It keeps saying I need a password, and when I put it in it doesn't work. There isn't … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I am receiving mail that should go to someone else with a
Hi, I am receiving mail that should go to someone else with a name similar to mine. Example: John Devlin, Joseph Devlin, Jacqueline Devlin. Is there any way to prevent this from happening? … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
I have gmail on my iphone. It has always been very reliable
I have gmail on my iphone. It has always been very reliable until the past several days. My emails no longer go to the inbox--they appear in the All Mail section only. Also, I cannot seem to delete an… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I need some very simple instructions, clearly out because
Hi, I need some very simple instructions, clearly laid out because I'm not of computer nerd ilk, on how to get specific emails (I use gmail) saved in whatever file I set to retain that specific email … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I deleted emails in my Trash and I need to recover, from Jan
I deleted emails in my Trash and I need to recover, from Jan 1, 2014 - to date … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
I bought a phone at yard sale it has a g mail that's notime
I bought a phone at yard sale it has a g mail that's notime I need to delete it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Id like to have the phone number for ESureBuy. I need to
Id like to have the phone number for ESureBuy. I need to speek to some one its very importain … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I can no longer send email. It says cannot find gmail. It
I can no longer send email. It says cannot find gmail. It was first set up under my old company that is now out of business. How do I connect to my other gmail accout … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just got a Verizon smart phone - They had to set up a
I just got a Verizon smart phone - They had to set up a gmail acct for the phone. I have used outlook (live.com) for years. I was looking at different things on the new phone and found a lot of PDF fi… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Gmail freezes on my new pixel xl, since I got the pixel two
gmail freezes on my new pixel xl JA: How long has this been going on with your Gmail account? What troubleshooting have you tried? Customer: since I got the pixel two weeks ago JA: Anything else you w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hello, I had a company email that was linked to a company general acco
Hello, I had a company email that was linked to a company general account of gmail..XXXXXX. when I quite the company they deleted my email account but I have very important information there. They are… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
My gmail address has been used to try and get money from my
My gmail address has been used to try and get money from my friends. I have changed my password XXXXX you advise. but have now lost all my old emails, some of which I haven't read. How can I get them … read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I created a 2nd gmail username/address, by simply adding a
I created a 2nd gmail username/address, by simply adding a 2nd. '2'. Now my new one comes up automatically [email protected], but my old one,[email protected], with all the contacts & saved messages cannot… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x