Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

My old facebook which i think has been deactivated. i cant…

My old facebook which...

My old facebook which i think has been deactivated. i cant get back into. it has all my friends list post and pictures. i used my old account for my bussiness. I really need it back. My old phone broke so i had to get another one and the number was changed for threes day

Technician's Assistant: When did you last update Facebook?

My girlfriend put a new one up today but i will lose everything if i start over. So im really needing the old one back. I would appreciate anything you could do to help me You can still see my old account just cant get post or cant post mysel

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I think thats all. Thank you

Show More
Show Less
Ask Your Own Email Question
Answered in 7 minutes by:
3/14/2018
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,904
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your facebook. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question

Can you confirm your facebook was not deleted? Does the old profile still show up for people?

Do you still have access to the email you signed up with?

You can confirm if it is active by putting in your email/phone number here to start:

https://www.facebook.com/login/identify

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,904
Experience: Technical Support Coach at Liberty Tax Service
Verified
Isaac Franklin and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Its okay i understand. I need this in a bad way. Like i said i used it for my business.

Are you on a windows computer or a mac computer and i will send you directions to connect.

Ask Your Own Email Question
Customer reply replied 4 months ago
It’s been two other Facebook under my name.. Yes I can still see my old account so can other people

Are you on a windows computer or a mac computer and i will send you directions to connect.

Ask Your Own Email Question
Customer reply replied 4 months ago
i have no idea its a samsung chrome

To start the connection, please click this link.

http://www.justanswer.com/remotedesktop/join.aspx?Session=cc493e74-cffa-4091-94c9-d076cced92e0

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Ask Your Own Email Question
Customer reply replied 4 months ago
it is allowing me to agree but do not see where it says to run it or to allow it to.

If you get stuck once you switch to the computer, let me know.

To start the connection, please click this link.

http://www.justanswer.com/remotedesktop/join.aspx?Session=cc493e74-cffa-4091-94c9-d076cced92e0

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Ask Your Own Email Question
Customer reply replied 4 months ago
can u call back

ok

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,904
1,904 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am having trouble accessing my gmail. my ex girlfriend
i am having trouble accessing my gmail. my ex girlfriend deleted it and then logged back into it and changed things. i cannot sign into my gmail and i need too. and whats weird is when i try to do the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Yesterday someone put up another picture and they spelled
Yesterday someone put up another picture and they spelled my name Jimmu instead of Jimmy K** . A friend contacted me yesterday telling me Facebook contacted him asking him was that me in picture. He s… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My phone was broken so i had to get a new one the problem is
My phone was broken so i had to get a new one the problem is i cant remember my login user name or password … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
When I switched to gmail, I lost my facebook account. I made
When I switched to gmail, I lost my facebook account. I made a mistake and started filing for a NEW facebook account.I stopped and a Geek got my old facebook back on my screen. Now I have two accounts… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had 2 FB accounts but one was by mistake. Now I have lost
I had 2 FB accounts but one was by mistake. Now I have lost the one I use all of the time and the mistake one is showing. I want my old account back. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Facebook enabled, Saturday I changed devices, Could not
Could not access email , started new account new e-mail worked for a few hours started 3rd account bymystake nothing on that one , they enable me ? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a new phone and for some reason i forgot my password
i have a new phone and for some reason i forgot my password ***** facebook it seems that i have 2 or 3 accounts i don't want to start anew one just want to tranfer my friends and family onto the new p… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
How can i get my [email protected] account back,i
how can i get my [email protected] account back,i cannot login to it and the mwedtracing account i ran from the account( a like page off this) can someone please emAIL me at***@******.*** or co… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I can not remember my password and by mistake facebook
I can not remember my password ***** by mistake facebook started another facebook account in my name and I want to take it off because my original facebook account has all my relatives and friends and… read more
Isaac Franklin
Isaac Franklin
Support Technician
1,904 satisfied customers
Hey I have a facebook account I haven't been on years
Hey I have a facebook account I haven't been on for 3 years my phone broke and logged out so I have never had to log in before please help… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Im trying to get back on my fb but i dont remember my password
Im trying to get back on my fb but i dont remember my password ***** email i can give u my name and bday i hope u can help me… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My expert seems to have abandoned me and my last question,
My expert seems to have abandoned me and my last question, "My wife no longer needs nor wants Facebook. How does she delete her account?" I want a different expert.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Facebook was *****@******.***. Then I created another
My Facebook was *****@******.***. Then I created another account with the same email thinking I was getting my old one back. Then, Facebook locked my old one. It is the one with the photo and all my f… read more
Ann Williams
Ann Williams
5 satisfied customers
hi. my facebook acount have changed password! for my facebook
hi. my facebook acount have changed password! for my facebook i used an hotmail adress that is very old and i havent used it for many [email protected] my facebook also have my old mobilenumber so … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I had a facebook account. I went to main facebook page and accidentally registered again.
I had a facebook account. I went to main facebook page and accidentally registered again. Now I have a new account and can't get to my old one on my computer. It does exist on my iphone and kindle fir… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
i need to get into a old facebook account and close it but
i need to get into a old facebook account and close it but i cant remember the details i used for it and no longer have access to the email i tired putting in my new one but it wouldnt accept it. I tr… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
My Account Has Been Hacked Into And I Dont Have Acess To The
My Account Has Been Hacked Into And I Dont Have Acess To The Email Account ThaT my facebook was set up under, it was also deactived and they changed my security question answer. I see in the help cent… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
What do i do if someone (a stranger) is using my gmail email
What do i do if someone (a stranger) is using my gmail email address for their facebook account? Lately i have been getting a lot of emails saying "So and so have friended you on facebook" i dont even… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x