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I cannot connect to Outlook. It tries but times out. I've…

I cannot connect to...

I cannot connect to Outlook. It tries but times out. I've recently up

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

On my computer

Technician's Assistant: What troubleshooting have you tried?

I tried going to find send and receive and clicking on the group name.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, I recently set up the AOL/Verizon change. I had a problem that all 49000 old e-mails duplicated and tried to down load to my Outlook file. I deleted a lot of them but it looks like they are still on the AOL server. I did check the box in set up to have them not stay on the server. I tested (and changed as required) my e-mail and it went through ok.

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Answered in 1 minute by:
3/13/2018
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,402
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,402
Experience: Systems Administrator
Verified
Cody and 87 other Email Specialists are ready to help you
Ask your own question now

go here to connect me; https://tinyurl.com/y9q76ke5
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 1 month ago
When I went to the url addy it said it couldn't find it.

you clicked on it?

what web browser are you using?

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Customer reply replied 1 month ago
Google

it'll download file in bottom left of window

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Customer reply replied 1 month ago
The bottom left of which window? On your site or on my phone? Sorry, clueless person here!

you need to run it on your computer not phone

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Customer reply replied 1 month ago
still lost. Where do i go to see info? I see a box with a diamond - am I close to the right spot?

go to this site on your computer https://tinyurl.com/y9q76ke5

What web browser are you using?

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Can you connect me again after the restart?

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Customer reply replied 1 month ago
Could you send that Elsinore file again please?
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Customer reply replied 1 month ago
I got the message about Outlook. I tried to get rid of them before. How do I do that?

just delete them in web interface.

I can help if you want, what all can be deleted? like anything pre 2017 or something?

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Customer reply replied 1 month ago
Which files will be deleted? The ones in folders too?

inbox

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Customer reply replied 1 month ago
On second thought, yes from 2017 and earlier. I would appreciate your help.

lost connection, prob need to pick up on this tomorrow

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Customer reply replied 1 month ago
Ok. Will you contact me or?

i'm on now

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Customer reply replied 1 month ago
Just got computer up.
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slow connection can't see anything

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Customer reply replied 1 month ago
Wonderful! Are we all finished? Appreciate your help so much.

yes all done, yw!

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Cody
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,402
3,402 Satisfied Customers
Experience: Systems Administrator

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