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I cannot log into my gmail account. I can get in on my phone…

Customer Question
I cannot log into...

I cannot log into my gmail account.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I can get in on my phone and just checking my ipad now to see if I can log in there/. yes, on both. I recenty changed my password ***** my phone and ipad but when I try to use it on my computer it won" accept

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I have the new and the old ones

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/13/2018
Email technician: Mr.Med, Other replied 4 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,199
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Email Question
Email technician: Mr.Med, Other replied 4 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.

Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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