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I have been locked out of my Facebook for a time. I rarely…

Hi. I have been...

Hi. I have been locked out of my Facebook for a long time.

Technician's Assistant: When did you last update Facebook?

I rarely use it. Last October I tried to reset password (I am always forgetting it). Yesterday I recovered and changed my password ***** successfully according to the confirmation emails. But when I tried to login I get first this message...

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just want to copy the Facebook message into here

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Customer reply replied 1 month ago
Hello!
Customer reply replied 1 month ago
34;Someone Tried to Access Your Account"October 4 at 8:19 am, someone ([my email account]) tried to access your account using the account recovery process.
"Was this you?"
I selected, "This Was Me" and got this response,"Enter Your New Password
"When you started the account recovery process October 4 at 8:19 am, you created a new password. Please enter this new password."I don't know that password ***** Facebook won't accept my newly created password. Can you help me get passed this message?
Customer reply replied 1 month ago
Are you there?
Answered in 24 minutes by:
3/13/2018
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 1,891
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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I'm sorry about the issue, what OS are you running please? (Windows or Mac)

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Customer reply replied 1 month ago
Oh, yes. Mac High Sierra
Customer reply replied 1 month ago
I am very nervous of giving access due to scamming.
Customer reply replied 1 month ago
What assurance can you give on security?

I will not access to your data, I will only open facebook.com and help you to reset your password

Thank you

Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 1,891
Experience: Networks & Security Engineer
Verified
Mr.Med and 87 other Email Specialists are ready to help you
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Customer reply replied 1 month ago
OK!

Using a computer, Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=a8b3d853-6d36-4d8a-a76e-ea461ceeb704&Type=Java and click "I agree" button then a remote file will be downloaded.

Open and run the remote file from your downloads

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If you're having trouble with the remote file or the link i sent you, you can click on the link below and download TeamViewer,
install and open teamviewer then send me you ID and password (teamviewer ID and password)

https://www.teamviewer.com/en/download/mac/
Note: Do not close teamviewer

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Customer reply replied 1 month ago
having troubles here. Thanks.

You are welcome, once you install teamviewer, please open it and send me your ID and Password

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Customer reply replied 1 month ago
I open your website and open this stream of texts?

Yes :)

JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.

Thank you

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Mr.Med
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 1,891
1,891 Satisfied Customers
Experience: Networks & Security Engineer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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