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My computer email and my cell phone email are not synched.

Customer Question
Hi Pearl, My...

Hi Pearl, My computer email and my cell phone email are not synched. There for a while I would see the number come up and copy it and I was in, but now the number doesn't come up, and my email won't accept my password. I am beyond frustrated that I even have to use my cellphone to log in to my computer's email. Is this a new thing?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I believe my connection is ok. I am sorry, I am a senior and I don't know what client I have.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I am getting a message that Norton virus protection has expired. Would that have something to do with it? I am getting email constantly on my cell phone. I just can't get logged on on my computer.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I guess not.

Submitted: 4 months ago.Category: Email
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Answered in 16 minutes by:
3/13/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,813
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What's the email provider in question and email programs in use on the computer and phone? Please clarify. Thanks.

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Customer reply replied 4 months ago
Gmail on both my cellphone and computer. I can access and send my email on my cell phone, but cannot on my computer because it won't accept my password.
Customer reply replied 4 months ago
For $39 I'll find a 12 year old to help me!
Email technician: bbao, IT Consultant replied 4 months ago

You may ignore that $39 message. That's not from me. Anyway, if you can get a kid to help you, that would be great.

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