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An email message we want to send isn't going out - a

Customer Question
An email message we...

An email message we want to send isn't going out - a dropdown box indicates "the connection to the outgoing server 'apple.stmp.mail.yahoo.com' has failed. Additional Outgoing Mail Servers can be configured in Settings." We don't know how to do this.

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Usually on our ancient iPad.

Technician's Assistant: What troubleshooting have you tried?

Went to Settings but don't see any way to configure another outgoing mail server.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just this problem. I guess.

Submitted: 6 months ago.Category: Email
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Answered in 1 hour by:
3/13/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,159
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Can you please upload a screenshot showing the exact error message given above. I need to see its original format to determine the issue details. Thanks.

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