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Email, embarqmail, has been down for 2 months. Have not been…

Customer Question
Email, embarqmail, has been...

Email, embarqmail, has been down for 2 months. Have not been able to retrieive it. can you help? I have outlook.com unblock instructions, but they don't seem to work at all. TOTAL FRUSTRATION

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser embarqmail.com

Technician's Assistant: What troubleshooting have you tried?

I have tried following the sheet I have called unblocking your account! but cannnot get any response out of it. I may have 1,000's of emails sitting.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just can't get a response from these outlook.com account instructions.

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
just do your thing. This locked up end of Dec. i was away.Error msg said I was locked out! no explanation. Fix it best way you can. I cannot get a response out of it at all on either computer. THANKS
John Attas
Customer reply replied 4 months ago
I can be contactedby email through:***@******.*** (my wife's email, hers works) (her computer)
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 58 minutes by:
3/13/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
How do you access your email address (which looks like @embarqmail.com)? Via web or using an email program?
Ask Your Own Email Question
Customer reply replied 4 months ago
typical addressing is "***@******.*** " usually by my email program which is microsoft. you may look through my files on my main menu you will see at the top the email info. Been using it for 12 or 14 years. When this all started, it was already locked up and would no longer download the mail message. It had looked like and the program complained that someone had possibly messed up the address info. But I never found anything wrong other than it no longer responded to the download command.
Email technician: bbao, IT Consultant replied 4 months ago

Sorry for replying late as I was in a few remote session.

> It had looked like and the program complained that someone had possibly messed up the address info

Can you please upload a screenshot showing how the above issue looks like? Thanks.

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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