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My account won't allow me to setup a ride. says oops credit…

Customer Question
My account won't allow...

My account won't allow me to setup a ride. says oops credit card not working but the card is a credit debt card and there is money in the account

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Att?

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

All three

Technician's Assistant: What troubleshooting have you tried?

Reentering the card on my phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

IPhone 6s

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Tried reentering all the information again i tried to delete the card but it wouldn't let me

Submitted: 5 months ago.Category: Email
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Answered in 8 minutes by:
3/13/2018
Email technician: Jeffrey B,
 replied 5 months ago
Jeffrey B
Category: Email
Satisfied Customers: 1,043
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify you want to use a ride with Uber?

Kind regards,

Jeffrey

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Customer reply replied 5 months ago
Phoe
Customer reply replied 5 months ago
Phone
Email technician: Jeffrey B,
 replied 5 months ago

Understood.

Have you linked your creditcard with your Uber account?

Kind regards,

Jeffrey

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Email technician: Jeffrey B,
 replied 5 months ago

Understood.

Is your GPS ON? Do you see cars riding in the Uber app?

Kind regards,

Jeffrey

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Customer reply replied 5 months ago
I see then
Customer reply replied 5 months ago
Them
Email technician: Jeffrey B,
 replied 5 months ago

Understood. Great!

When you try to order a Uber ride, does the same message comes up?

Kind regards,

Jeffrey

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Email technician: Jeffrey B,
 replied 5 months ago

Do you still need assistance regarding this problem?

It would be greatly appreciated to rate my answer after this conversation. The rating can be done in the top of this screen.

Waiting for your reply,

Kind regards,
Jeff

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Customer reply replied 5 months ago
only when I try to reserve a ride for a curtain time. Other wise it works ok
Email technician: Jeffrey B,
 replied 5 months ago

Understood.

So only when you want to reserve a Uber ride, the creditcard message comes up?

Kind regards,

Jeff

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Customer reply replied 5 months ago
that is correct
Email technician: Jeffrey B,
 replied 5 months ago

Understood.

When you login to the Uber website, do you see any messages there?

Kind regards,

Jeffrey

Ask Your Own Email Question
Customer reply replied 5 months ago
No nothing
Email technician: Jeffrey B,
 replied 5 months ago

Understood.

What is the exact message that comes please.

Kind regards,

Jeffrey

Ask Your Own Email Question
Customer reply replied 5 months ago
opps there is a problem with your card
Customer reply replied 5 months ago
then it shows add a new card it also won't let me delete the card on file
Email technician: Jeffrey B,
 replied 5 months ago

Understood.

Kind regards,

Jeffrey

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Jeffrey B
Jeffrey B
Category: Email
Satisfied Customers: 1,043
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Experience: ICT Support 1/2/3/ Line at Peopleware

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