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I received a email in my junk folder from gmail that my

Customer Question
I received a email...

I received a email in my junk folder from gmail that my gmail account was being terminated in 1 hour per my request. I did not request any termination.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Usually phone

Technician's Assistant: What troubleshooting have you tried?

I just found it but someone changed my account at Amazon. They changed the email to a foreign one.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My computer at home opens a DOS window in the D drive at win32.exe. I shut it down.

Submitted: 4 months ago.Category: Email
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Answered in 20 minutes by:
3/13/2018
Email technician: Chris L., Support Specialist replied 4 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you.

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Email technician: Chris L., Support Specialist replied 4 months ago

This is a common scam email. If you clicked on any links in the email and provided your password ***** your account may have been hacked. Make sure you change your passwords just to on the safe side. That message was in your junk folder for the reason it is a scam.
My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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