Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I forgot my google password for, also no longer have my

I forgot my google...

I forgot my google password ********@******.***, also no longer have my recovery account of***@******.***. That email is no longer valid. What can I do to get my***@******.*** active again

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Went to recovery and they send to an account that is not active

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want to keep my***@******.***

Show More
Show Less
Ask Your Own Email Question
Answered in 7 minutes by:
3/13/2018
Jamie Macko
Jamie Macko, Email Specialist
Category: Email
Satisfied Customers: 134
Experience: Network Engineer
Verified

Hello,

Thank you for your question today. My name is ***** ***** I am happy to assist.

Recover a Forgotten Gmail Password:

To reset your forgotten Gmail password ***** recover access to your account:

  1. Make sure you either:
    • have not logged into your Gmail account for 5 days.
  2. Click Forgot password? on Gmail's log-in page.
  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.
  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or
  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:
    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.
    • Verification using a code (with 2-step authentication enabled for the Gmail account):
      • Depending on the verification methods set up for 2-step authentication, you can get a code from:
        1. An SMS text message received from Google;
        2. An app (e.g. Google Authenticator); or
        3. Printed back-up codes.
      • Enter the phone number used for verification if prompted.
    • A phone number set up for account recovery in Gmail:
      • You will receive an SMS text message from Google that contains a verification code.​
    • A secondary email address for Gmail account recovery:
      • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.
      • You may also be able to enter any current email address to receive a verification code.
    • A security question for Gmail password *****:
      • Type the answer to your recovery question following the question under Answer the security question you added to your account.
    • When you set up the account:
      • Enter the month and year when you created the Gmail (or Google) account.
    • If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass.

Once you have established yourself as your account's owner using any of the – and usually multiple – steps above, Gmail will log you in to the account. If, for security reasons, you do want to change your password, follow the Change password link.

Please let me know if you have any further questions or need any clarity.

If this helps, please rate me 5 stars!

Thanks,
Jamie

Jamie Macko
Jamie Macko, Email Specialist
Category: Email
Satisfied Customers: 134
Experience: Network Engineer
Verified
Jamie Macko and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
My recovery email no longer exsits
Customer reply replied 1 month ago
Really you guys are gonna keep charging me
Customer reply replied 1 month ago
If I pay this will it be fixed

That is not a problem, we should be able to get around the recovery email.

I will send you the remote support link in the following email to connect in.

Ask Your Own Email Question
Customer reply replied 1 month ago
I need to be able to sign into my email***@******.***

Understood, we should be able to request a login reset through the gmail web page, using the above instruction.

Here is the remote assistance link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=38a185aa-d691-4bce-976a-d1aeb91f0639

-Jamie

Ask Your Own Email Question
Customer reply replied 1 month ago
I can’t open the link on my phone. This is the only access I have to information
Customer reply replied 1 month ago
Hello
Customer reply replied 1 month ago
Stop charging me. You guys are useless to me. Google sucks

Correct, this will only work from a PC or MAC. It will not work on a phone or ipad type of device.

-Jamie

Ask Your Own Email Question

Sorry that you feel that way, we are not affiliated with Google in any way. If you would like to speak with Google directly here is their contact number: 1 ***-***-****.

Ask Your Own Email Question
Customer reply replied 1 month ago
this is wasted money
Customer reply replied 1 month ago
How can I use my sons laptop to fix this problem

If you use the steps above from any laptop (your sons included) it will allow you to reset the login for that Gmail account. Here are the steps again if you need them:

To reset your forgotten Gmail password ***** recover access to your account:

  1. Make sure you either:
    • have not logged into your Gmail account for 5 days.
  2. Click Forgot password? on Gmail's log-in page.
  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.
  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or
  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:
    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.
    • Verification using a code (with 2-step authentication enabled for the Gmail account):
      • Depending on the verification methods set up for 2-step authentication, you can get a code from:
        1. An SMS text message received from Google;
        2. An app (e.g. Google Authenticator); or
        3. Printed back-up codes.
      • Enter the phone number used for verification if prompted.
    • A phone number set up for account recovery in Gmail:
      • You will receive an SMS text message from Google that contains a verification code.​
    • A secondary email address for Gmail account recovery:
      • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.
      • You may also be able to enter any current email address to receive a verification code.
    • A security question for Gmail password *****:
      • Type the answer to your recovery question following the question under Answer the security question you added to your account.
    • When you set up the account:
      • Enter the month and year when you created the Gmail (or Google) account.
    • If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass.

Once you have established yourself as your account's owner using any of the – and usually multiple – steps above, Gmail will log you in to the account. If, for security reasons, you do want to change your password, follow the Change password link.

-Jamie

Ask Your Own Email Question
Was this answer helpful?
Ask Jamie Macko Your Own Question
Jamie Macko
Jamie Macko
Jamie Macko, Email Specialist
Category: Email
Satisfied Customers: 134
134 Satisfied Customers
Experience: Network Engineer

Jamie Macko is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
There are no sender IDs with my email listings. AOL. I sign
I have checked AOL mail choices. This is something recently occurring. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
I've got Thunderbird 52.7, and I just got a larger screen
I've got Thunderbird 52.7, and I just got a larger screen and wanted to change the size of my screen characters. I tried to download TFSC from the Thunderbird Add-ons menu, and it looks like I did, bu… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I lost the Apple mail icon from the dock and cannot find it
I lost the Apple mail icon from the dock and cannot find it anywhere! Can you help? … read more
Cris
Cris
60 satisfied customers
My email address is are first the wrong button on how to pay
Hello my email address is***@******.*** are first the wrong button on how to pay by I hit credit card what warning 24 months to pay. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Is my purchase accepted? or timed out. Gmail. Web brouser.
none. can I upgrade the tickets I have already bought? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to reset my password to something very strong. My
I need to reset my password ***** something very strong … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I've done everything right trying to book my tickets for A
I've done everything right trying to book my tickets for A League elimination final. Refuses to accept my credit card (absolutely no problem!) and now tells me I've exhausted my member entitlement. … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
725 satisfied customers
I have a fitbit and the band does not stay connected. Do I
I have a fitbit and the band does not stay connected. Do I have a resoultion to this product through Fitbit? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My hotmail account has been blocked. I've been through all
My hotmail account has been blocked. I've been through all the usual Microsoft forms, etc., but I still cant unlock it. Efforts to contact Microsoft are useless. Can you please help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
My customer ID is 27106660 I booked 2 x tickets to The Men
my customer ID is 27106660 I booked 2 x tickets to The Men in Black Tour May 5th Woden ACT transaction number = 20180107,2956, I have received 1 x ticket sent to my mobile 0427 276 580, how do I get t… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I had to change my email, I forgot my password so i created
I forgot my password ***** i created a new email and password, and had to put a new card account number and re-registered now I have lost all my previous purchases ... How can I get my previous purchases back bon my kindle … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Using outlook when sending emails to myself it takes a time
using outlook when sending emails to myself it takes a long time for me to be received; but if I use webmail it takes about 2 seconds. IINET (my ISP) told me to talk to you...it used to work fine … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
The first part of April I order some socks and a crayola
The first part of April I order some socks and a crayola light up and tracing pad. Got the socks and the crayola pad was cancelled on your end. I never received a refund … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
Having trouble accessing my emails for ************** after
Having trouble accessing my emails for ************** after installing my way.Could you help please? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Compuserve email stopped working sometime Monday afternoon.
Compuserve email stopped working sometime Monday afternoon. Error message says imap server is not responding. Tried logging on through web site. Said invalid ID/PW. Tried resetting PW online. Said suc… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Don't kn0. Gmail. Phone. Ineed to activate a new card
don't kn0 JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: phone JA: What tr… read more
arsufi2002
arsufi2002
Bachelor\u0027s Degree
1,120 satisfied customers
MS Outlook will not open. Tried to restart but same error.
MS Outlook will not open. Tried to restart but same error. Tried to open with "outlook.exe /restnavpane" but same error. Any ideas? … read more
Mr.Med
Mr.Med
1,043 satisfied customers
I can access my gmail in firefox and edge but not Google.
I can access my gmail in firefox and edge but not Google. With Google I get a 400 error. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x