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Ever since Verizon took over yahoo email, I can only access…

Customer Question
Ever since Verizon took...

Ever since Verizon took over yahoo email, I can only access my email through the icon on my tablet. Before the merger when I needed to print something I was able to access my account at the library and print it out. Now I cannot even access my account at the library. When I try to access it there, the same message keeps coming up that my account cannot be found. I don't have a cell phone and wonder if this could be the reason.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have tried to use my home phone number but the system does not recognize it because it is not a cell number.

Submitted: 6 months ago.Category: Email
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Answered in 15 minutes by:
3/13/2018
Email technician: Orlando, Technical Analyst replied 6 months ago
Orlando
Orlando, Technical Analyst
Category: Email
Satisfied Customers: 1
Experience: MCP MCTS
Verified

Hello - Have you tried accessing your email from a computer not located in the library? I would want to isolate the issue to a PC located in a public area versus a private more secure computer.

Yahoo has 280 Million users, I do not foresee Verizon making any changes to their email service.

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Customer reply replied 6 months ago
I have tried accessing it on my tablet without the icon and got the same reply that my account cannot be found.
Customer reply replied 6 months ago
No
Email technician: Orlando, Technical Analyst replied 6 months ago

Which icon are you referring to? I just want to make sure I am on the same page.

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Customer reply replied 6 months ago
The icon on my tablet which I previously mentioned.
Email technician: Orlando, Technical Analyst replied 6 months ago

Understood, but are we talking about an Icon for a web browser, or an icon pointing to an email client like Yahoo.

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Customer reply replied 6 months ago
An icon pointing to an email client.
Email technician: Orlando, Technical Analyst replied 6 months ago

Is this the error you receive from the library? 'Sorry, we do not recognize this email address or the phone number.'

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Customer reply replied 6 months ago
it is. And I get the same response on my tablet when I don't use the email icon.
Email technician: Orlando, Technical Analyst replied 6 months ago

According to Yahoo...the error is generated when their TOS has been violated, or the account hasn't been accessed in a long time. The best course of action is to visit the following link for Yahoo's assistance.

https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

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Email technician: Orlando, Technical Analyst replied 6 months ago

Hopefully, Yahoo will resolve your issue in a timely manner.

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Customer reply replied 6 months ago
I have accessed the yahoo help site multiple times without getting the answer to my question. What I need is a way to talk to an actual computer tech at yahoo and the help site does not provide this information anywhere. That is why I tried your site.
Email technician: Orlando, Technical Analyst replied 6 months ago

This link will take you to a Yahoo live chat page, you should see a live chat window towards the bottom of the page.

https://www.yahoophonenumber.net/yahoo-live-chat-support

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Email technician: Orlando, Technical Analyst replied 6 months ago

You should be able to receive assistance concerning your Yahoo account from the live chat.

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Customer reply replied 6 months ago
Thanks for the referral info. I will try that but wish you could have resolved it for me. I will be requesting a refund since you were unable to resolve my issue.
Email technician: Orlando, Technical Analyst replied 6 months ago

If I worked for Yahoo or had access to your Yahoo account, I would have resolved your issue.

Unfortunately, Yahoo needs to get involved. Have a great day.

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