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I have a Gmail acc on my tablet, i have lost mt password but…

Customer Question
I have a Gmail...

I have a Gmail acc on my tablet, i have lost mt password ***** I am unable to recover, how do I cancel account and enter a new one? phew Cliff

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Only my gmail

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thanks

Submitted: 5 months ago.Category: Email
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Answered in 4 minutes by:
3/13/2018
Email technician: Moses C,
 replied 5 months ago
Moses C
Category: Email
Satisfied Customers: 1,012
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing such trouble with your Tablet
I will be the expert in assisting with the issue you are having.

did you try to reset your gmail account

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Customer reply replied 5 months ago
I have the general settings ,but do not understand what to do
Email technician: Moses C,
 replied 5 months ago

do you have a computer where you can login to gmail and reset the password ***** its not logging in.

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Customer reply replied 5 months ago
no i use windows live
Email technician: Moses C,
 replied 5 months ago

open the web browser and login to gmail

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Customer reply replied 5 months ago
I have done that it says 'morettoclifford; cant find account
Email technician: arsufi2002, Other replied 5 months ago
arsufi2002
arsufi2002, Other
Category: Email
Satisfied Customers: 1,833
Experience: I have 4 yrs experience in helping customers who has trouble with Email
Verified

Hi,

I am Fiyaz and i will be your next expert to help you resolve your issue.

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Email technician: arsufi2002, Other replied 5 months ago

Are you using you tablet to chat with us?

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Customer reply replied 5 months ago
G/day Fiyaz No
Email technician: arsufi2002, Other replied 5 months ago

What device are you using now?

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Customer reply replied 5 months ago
My computer
Email technician: arsufi2002, Other replied 5 months ago

Did you try to recover the password?

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Email technician: arsufi2002, Other replied 5 months ago

How did that go? was it successful?

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Customer reply replied 5 months ago
no ,my primary is***@******.*** when i try to sign in,tablet replys
wrong password. recover your account click here. does not work
Email technician: arsufi2002, Other replied 5 months ago

are you using your tablet or the computer to recover your password?

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Customer reply replied 5 months ago
my tablet
Email technician: arsufi2002, Other replied 5 months ago

Can you try resetting it using your computer?

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Customer reply replied 5 months ago
0k will i try to use Gmal or Google
Email technician: arsufi2002, Other replied 5 months ago

open up gmail on your computer

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Customer reply replied 5 months ago
ok
Email technician: arsufi2002, Other replied 5 months ago

Now enter your gmail id.

On the next page select Forgot my Password and continue with the prompts.

Let me know if you face any difficulties

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Customer reply replied 5 months ago
Mate this is hopeless, it will not accept any
Email technician: arsufi2002, Other replied 5 months ago

What is happening? Did you go through the prompt?

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Customer reply replied 5 months ago
did not get there, wont accept***@******.*** or new one***@******.***
cant get past morettoclifford
Customer reply replied 5 months ago
this is on my cmpoter
Email technician: arsufi2002, Other replied 5 months ago

When i checked from my side, i can see that***@******.*** is there but***@******.*** is not.

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Customer reply replied 5 months ago
will try again
Email technician: arsufi2002, Other replied 5 months ago

okay

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Customer reply replied 5 months ago
They have given me a code but no where to send this, good night will try tomorrow
Email technician: arsufi2002, Other replied 5 months ago

Let me know when you are available so that we can continue

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Customer reply replied 5 months ago
Tomorrow 9am 14-3-2018 nite nite
Email technician: arsufi2002, Other replied 5 months ago

Which time zone are you in?

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Customer reply replied 5 months ago
EST
Customer reply replied 5 months ago
EST Australia
Email technician: arsufi2002, Other replied 5 months ago

Are you available now?

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Email technician: arsufi2002, Other replied 5 months ago

Let me know you have Windows PC or MAC?

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Customer reply replied 5 months ago
windows live
Customer reply replied 5 months ago
windows pc Me not available
Email technician: arsufi2002, Other replied 5 months ago

Are you messaging me from tablet?

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Email technician: arsufi2002, Other replied 5 months ago

Please do this:

1: Click below link

https://accounts.google.com/signin/recovery

2: Enter your lost email id Click Next

3: Go through the password ***** wizard and see password ***** be reset

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Customer reply replied 5 months ago
Thank you, ***** ***** had enough, lets forget it, good bye Cheers Cliff
Email technician: arsufi2002, Other replied 5 months ago

Good day,

were you not able reset password ***** following wizard from the link provided. Got stuck somewhere or failed to reset password ***** recovery mode too..

Let me know the update..

(I am sorry if this disturbs, if you don't want to continue just message. I shall cancel the question)

Thank You

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Customer reply replied 5 months ago
Cancel please
Email technician: arsufi2002, Other replied 5 months ago

Thanks for replying...

Requested question cancellation

Have a great day.

Fiyaz

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