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Ive tried for 4 hours to get onto my aol account. i tried…

Ive tried for 4...

Ive tried for 4 hours to get onto my aol account. i tried resetting the password, as it wouldn't take my old one. i cant get on with my android phone either. ready to cry.

Technician's Assistant: Are you logged into your AOL account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. did all that.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Is there a charge for this?

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Answered in 5 minutes by:
3/13/2018
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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While resetting your AOL email account password, please tell me it it asks you to enter your working mobile number to receive a code? And do you receive any such code?

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Customer reply replied 5 months ago
i did that 6 times.

Okay, May I know if you receive the code on the mobile and then you enter that code on the AOL page and it shows you the option to create new password?

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Customer reply replied 5 months ago
ive followed every prompt and have never had such trouble. i cant get on my account onmy phone either. yes i did enter a new password, then it said it couldnt complete the process

Are you working with me using your computer now?

May I help you directly over secure remote session?

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Customer reply replied 5 months ago
no i dont want to pay 39$ for that!! this site said i would get help for a $5 s refundable!
Customer reply replied 5 months ago
i am on my computer. i just want to know how to get onto my email

I am sending you the least possible offer for live discussion via phone. I will help you over the to reset your password.

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Customer reply replied 5 months ago
my phone is dying..

I have sent you the least possible offer for remote session. Let us get started.

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Customer reply replied 5 months ago
i could go out to my car and charge it but hope you can help with this.
Customer reply replied 5 months ago
i have done everything that Aol says to for logging on, and its not working

After receiving a code on a the phone and entering the code, you in new password ***** click save button. That what message do you receive?

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Customer reply replied 5 months ago
it says that it cant complete the program.
Customer reply replied 5 months ago
cant complete at this time

I am sending you the least possible offer for secure remote session. Please accept it on once and then follow the steps given below:

To connect with me over secure remote session on your Microsoft Windows based computer, please follow the steps given below:

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=7cf91ae2-e246-46d0-893b-974783e5d876

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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Customer reply replied 5 months ago
why cant you explain it to me and i do it?

Okay, let us do it now step by step.

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Customer reply replied 5 months ago
ready
Customer reply replied 5 months ago
how do i start?

Please wait a minute.

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First of all, you can try to login into your webmail account by clicking the link given below and enter your email address and password:

http://mail.aol.com

If you're not able to login, please reset your AOl email account password ***** create a new password ***** given under:

Click the link given below and then follow the on-screen instructions. there.

https://i.aol.com/account/password/start

Enter your AOL email address.

And then click Next.

And then Enter phone number.

And then enter the code that you receive on the phone.

And then create a new password.

Click Save.

And tell me if you're able to create a new password ***** not.

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Customer reply replied 5 months ago
i just got a new password- i saw that they require a special character, which i didnt have in my password..

I am glad it works.

Please use this password ***** you access your AOL Email account.

If you have other queries, please let me know.

I will be glad to answer your any follow up queries.

I hope I have earned 5 star ratings.

Kindly take a second to rate my service by scrolling up and clicking stars at the top of the page and choose Submit).

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If you have any other query, please let me know.

And kindly take a second to rate my service(-OK or more-by scrolling up and clicking stars at the top of the page and choose Submit).

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Customer reply replied 5 months ago
thank you- whats your real name?

My name is Sandeep.

You're welcome. Thank you,

Regards

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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