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Originally, I set up my new computer in Maui Hawaii. I used…

Customer Question
Hi. Originally, I...

Hi. Originally, I set up my new computer in Maui Hawaii. I used the following email address : ***@******.***. My password *****?? Since then, Ive moved back to Sedona, AZ. I've changed my email address to: ***@******.***. My problem is I cannot set up iCloud because***@******.*** keeps popping up on my google screen and wants me to sign in with my password. l can't get through this wall.l I've taken my computer to Apple, no luck. I've taken my computer to Verizon, my carrier, no luck. Can you help me to get [email protected] email gone? Rebecca

Technician's Assistant: Are you logged into your email account on any other devices?

Yes. iPad and iPhone - Samsung

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes. Ive answered them but I get a comeback message that my answers are wrong. They are absolutely correct.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes. Some past passwords for [email protected] PW: m1w2e3g4, Sedonagirl_1, Tazmaui2, tazspins2.

Submitted: 6 months ago.Category: Email
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Answered in 1 hour by:
3/13/2018
Email technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,644
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 6 months ago
Hi Josh. Yes, I still need assistance with my problems. Rebecca
Email technician: Josh, Computer Enthusiast replied 6 months ago

Have you contacted Apple regarding this issue?

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Customer reply replied 6 months ago
I was in the San Diego Apple store a few weeks ago. I purch5a new laptop. I was there 4 hours. No one could assist. I went to Verizon. Nada. Should I change my email address, name, etc? R .
Email technician: Josh, Computer Enthusiast replied 6 months ago

You can do that but without access to the old account, it will cause a lot of issues.

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