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I do not have the phone associated with my email and need…

Customer Question
I do not have...

I do not have the phone associated with my email and need get into my email account I have a new phone number

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Security question should help me

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just need to access my email account

Submitted: 4 months ago.Category: Email
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Answered in 1 hour by:
3/13/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,963
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
I do
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Customer reply replied 4 months ago
All I need is for u change my old number to my new number what r u talking about
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Customer reply replied 4 months ago
What do u mean my phone was stolen my email account was attached to the number I just need yahoo to change my account to my new number
Email technician: Josh, Computer Enthusiast replied 4 months ago

Yes, I understand but you cannot change information on an account unless you can sign into it.

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Customer reply replied 4 months ago
How can I sign in to a phone I no longer have there must b away for me to reclaim my account n u charge me money 4 this this is not a help to me now is there a way 2 contact some one at yahoo
Customer reply replied 4 months ago
I am waiting on a response
Email technician: Josh, Computer Enthusiast replied 4 months ago

No, there is no help at Yahoo.

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Customer reply replied 4 months ago
I can prove who I am but n other words I paid u 4 nothing
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, there isn't a way around the recovery options. If you are unable to use those options, then you will need to open a new account.

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Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Is the old phone number still a valid number? Is someone using it?
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