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Can not get in Yahoo mail account and no longer have then…

Customer Question
Can not get in...

Can not get in Yahoo mail account and no longer have then phone to get a key

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

Yes she has a new phone to see her emails

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No the old phone was(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

She no longer has that phone

Submitted: 4 months ago.Category: Email
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Answered in 38 minutes by:
3/13/2018
Email technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 4 months ago

Please follow the below steps in order to reset the password ***** your Yahoo account:

  1. Click on this link https://login.yahoo.com/account/challenge/username?done=https%3A%2F%2Fwww.yahoo.com%2F&authMechanism=secondary&sessionIndex=QQ-- page.
  2. Enter your Yahoo! Mail email address or your phone number.

    Tip: You don't have to include the @yahoo.com part of your email address.
  3. Click Continue. Yahoo! Mail's sign-in helper will now walk you through the reset options.

If you have a mobile number associated with the account and can access text messages received there:

  1. Click Yes, text me an Account Key under Do you have access to this phone?. If you're unable to receive or see text messages at that number, make sure you choose I don't have access to this phone so you get other options for resetting your forgotten Yahoo! Mail password.
  2. You'll receive an account key by text within a couple minutes. Enter it under Verify that you have this phone.
  3. Click Verify.

    If you have a secondary email address associated with your Yahoo! Mail account:

    1. Click Yes, send me an Account Key under Do you have access to this email?. If you suspect somebody may be reading your email or if you cannot receive messages at the address anymore, click I don't have access to this email instead.
    1. Type the account key you got by email under Verify that you have access to this email.
    2. Click Verify.

    If you do not have access to either a secondary email address or phone number, Yahoo! may ask you for other information to verify your identity, such as contacts in your Yahoo! Mail address book.

    Once you have successfully recovered access to your account, you can change the Yahoo! Mail password to whatever you like (and will remember); it is best, ***** ***** to use a strong email password.

    Please let me know if it works for you.

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