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I am trying to call yahoo. They have disconnected my email…

Customer Question
I am trying to...

I am trying to call yahoo. They have disconnected my email and rogers can't get them to reactive it.

Technician's Assistant: How's your internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?

Internet is fine. The only issue is email

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

NO. Yahoo told rogers my email address was sending spam. I don't even know how to do that.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

What does s/he need to know.

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
I have tried both the browser and Outlook
Customer reply replied 4 months ago
Hello
Answered in 2 hours by:
3/13/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,959
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
Why do I have to pay another $52 on top of the $64 and you haven’t done anything
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, there isn't a way to call Yahoo.

Are you able to sign into your account?

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Customer reply replied 4 months ago
No you can’t help No charges to my cc.
Customer reply replied 4 months ago
End session
Email technician: Josh, Computer Enthusiast replied 4 months ago

Call customer service at 1-***-***-****

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Customer reply replied 4 months ago
Why
Email technician: Josh, Computer Enthusiast replied 4 months ago

I do not handle payments so if you wish to cancel then you need to call customer service.

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Customer reply replied 4 months ago
Thank you.
Email technician: Josh, Computer Enthusiast replied 4 months ago

You're welcome

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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