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When I create a new email message I have a choice of using…

When I create a...

When I create a new email message I have a choice of using one of 3 different email addresses to use in the "from" line. All of a sudden a fourth email address shows up and I can't seem to delete it our even find it anywhere. It is "*****@******.***o How do I get rid of it?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I have Gmail and Earthlink

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

This is showing up on my phone not on my laptop.

Technician's Assistant: What troubleshooting have you tried?

I have gone to my different email accounts and this email does not show up

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Answered in 6 minutes by:
3/13/2018
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> It is "*****@******.***o How do I get rid of it?

If you are saying you see this email address from your Gmail page via web, and you don not know this email address at all, your account might have been compromised.

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
bbao and 87 other Email Specialists are ready to help you
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Customer reply replied 5 months ago
OK, now what? I suspected that.
Customer reply replied 5 months ago
It is my IPHONE that is having the problem, I don't see it on my laptop

Thanks for requesting remote assistance. We do need your laptop for troubleshooting. Please advise what kind of laptop it is, Windows PC or Mac?

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Customer reply replied 5 months ago
I have a Mac
I am on it now

Ok, what's the macOS Version please?

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Customer reply replied 5 months ago
I think it is 11.0 it is up to date

Please download QuickSupport software from below link on your Mac, then advise the TeamViewer ID and password ***** downloaded and installed.

https://download.teamviewer.com/download/TeamViewerQS.dmg

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Customer reply replied 5 months ago
698 051 174 password *****

Okay, connecting...

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All done. Strange email address removed from Mail profiles via remote session.

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bbao
bbao
bbao, IT Consultant
Category: Email
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