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I get this message when tried to obtain emails this

Customer Question
I get this message...

I get this message when tried to obtain emails this morning,What do I do?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Unable to send or receive messages for the Gmail (fitz2648) account. Header download for the 'All Mail' folder did not complete. Could not download new messages from the IMAP server.Server Response: The server did not respond to this IMAP command before the connection was terminated.
Server: 'imap.gmail.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAP
Port: 993
Secure(SSL): Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Unable to send or receive messages for the Gmail (fitz2648) account. Header download for the 'All Mail' folder did not complete. Could not download new messages from the IMAP server.Server Response: The server did not respond to this IMAP command before the connection was terminated.
Server: 'imap.gmail.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAP
Port: 993
Secure(SSL): Yes

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
3/12/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using Windows Vista, 7, 8, or 10?
  2. Are you using Windows Live Mail 2012 to send and receive emails?
  3. Are you still able to access your Gmail account using a web browser to test your password ***** to change settings?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
1. windows 7 2. ? 3.no
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back with that information.

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess

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Customer reply replied 6 months ago
my problem has fixed itself..must have been a problem with gmail..no assistance necessary now. cheers..John
Customer reply replied 6 months ago
why have you charged me a further AUD$62 ? I DISPUTE THIS HAVE NOT APPROVED
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please contact our customer service for refunds. Or here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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