Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Someone is trying to get into our email account, 1.05 am.

Customer Question
Someone is trying to...

Someone is trying to get into our email account, 1.05 am. this is happening almost daily Apart from changing password ***** can I do?

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just how to get rid of the person or persons trying to get into my account

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
3/12/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Ask Your Own Email Question
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Can we do a remote session so i can take a look at this for you?

Ask Your Own Email Question
Customer reply replied 4 months ago
how long will it take
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Just a few minutes. There is an option to send a request for remote from your screen.

Ask Your Own Email Question
Customer reply replied 4 months ago
No I am not being sucked in to paying for a service GOOGLE should do for free
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

This site is called JustAnswer. This isn't Google, and Google does not provide custom support anyway.

Ask Your Own Email Question
Customer reply replied 4 months ago
Thanks and good bye
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Welcome.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

6,957 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Recently, I had to create an email address for my new
Recently, I had to create an email address for my new laptop. However, after 2 months, I noticed that under my account on Personal Information, a phone number that's never mine is on there on my gmail… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have an AOL email account, I like to talk with someone who
I have an AOL email account, I like to talk with someone who is in US as my husband's cell phone is hijacked last week and I do not fee comfortable to talk with anyone, we filed to credit bureau, but … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I regularly receive messages from Google alerting me to the
I regularly receive messages from Google alerting me to the fact that someone has tried to sign into my account. I keep changing my password ***** this continues to happen. How can I prevent this from… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Someone hacked into my Yahoo email account (that I have with
someone hacked into my Yahoo email account (that I have with Rogers) and sent a spam email to all my contacts. This email was sent at about 5:36 am this morning. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I recently left my employer and by backup email was my work
I recently left my employer and by backup email was my work account. I don't remember my gmail password ***** I don't have access to my old yahoo account. I've tried 2 dozen passwords that i thought t… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
0411681620 is my current mobile No. I suddenly have lost my
is my current mobile No. I suddenly have lost my Skype connection which I have and are using daily. My almost daily connection is my sister "Doris" in Canada and today her son "Ian". In trying to log … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Years ago a computer repair person set up, I'm a computer
Years ago a computer repair person set up***@******.*** … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I, AOL..I received an E mail rrgarding my Apple ID. iT SAID
AOL..I received an E mail rrgarding my Apple ID. iT SAID THE FOLLOWING CHANGES WERE MADE TO MY APPLE ID ON 1/31 AT 12:27 AN gmt. I WASN'T ON MY COMPUTER AT THAT TIME. SO WHAT CHANGES WERE MADE.? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Could someone intercept your e-mails to isolate you? can
could someone intercept your e-mails to isolate you? can they then respond as if the person who you sent a message is replying so you never suspect anything?… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
Someone is trying to get into my wife's facebook account. Messages
Someone is trying to get into my wife's facebook account. Messages are coming across saying that they are and her facebook was logged on my phone one day and she didn't use my phone. We have personal … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I opened my iPad and my mail aol and there was on the left
I opened my iPad and my mail aol and there was on the left side a list of emails and on right underneath it was an open mail which corresponded to the last email listed on the left side. It was an old… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Who do I contact when someone has hacked my email account and
Who do I contact when someone has hacked my email account and is threatening to send out my login and personal information. He has already done this to someone else. We are receiving threats from all … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I need to remove my *****@******.*** account I have not used
I need to remove my *****@******.*** account I have not used it in years since YOU removed the account and switched me to *****@******.***. I have been working with you and Apple to remove the prompt … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
A week or two I received an email from Yahoo asking me to change
A week or two I received an email from Yahoo asking me to change my password. It was due to some one trying to get into my Yahoo email account. Could you let tell me the email address from the person … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
We heard from my sister that she got a suspicious email from
We heard from my sister that she got a suspicious email from us. When we went to investigate we discovered that our entire contact list (almost 1,000 - critical for our business) has been rmoved. Look… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I am pretty sure my email is being spoofed and not hacked but
I am pretty sure my email is being spoofed and not hacked but I really want to know if it is the latter as I would have to change all of my passwords as this is my main email account. Here are the fac… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
hello i need help somebody just stole my account on gmail.
hello i need help somebody just stole my account on gmail. i reported some website about billing scams and privacy policy breach on FBI and right now on 25.8 16 20 i see that my gmail account has been… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have an apparent virus in my yahoo e-mail. an email
I have an apparent virus in my yahoo e-mail. an email continues daily to send out to all my contacts and to phone numbers in my contacts. I am getting failure notices on emails that don't go thru. How… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x