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I cannot set up a reminder for a calendar event. Prior to a…

Customer Question
I cannot set up...

I cannot set up a reminder for a calendar event. Prior to a month ago, when I had some service done on the computer. Prior to that the reminder function was working.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail & passed to Outlook.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I use a laptop.

Technician's Assistant: What troubleshooting have you tried?

Not much as I am somewhat of a non-expert.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Also, when I tried to do some troubleshooting, there seem to be an exception that the reminder function only works with the FULL version of Outlook. Confused!!!!

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
I don't understand!
Answered in 59 minutes by:
3/12/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,819
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
How do you access your calendar? Using a web browser to visit your webmail portal? Or an email program?
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Email technician: bbao, IT Consultant replied 4 months ago
What's your version of Outlook? On Windows PC or Mac?
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Customer reply replied 4 months ago
I use Outlook 2016for the calendar on Windows 10.
Customer reply replied 4 months ago
I don't want to pay $39.00.
Email technician: bbao, IT Consultant replied 4 months ago
How do you login on this Windows 10? Using a Microsoft account?
Which email addrsss is managed by Outlook 2016? The same Microsoft account?
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Customer reply replied 4 months ago
I have a Microsoft Account. My email is***@******.***,
Email technician: bbao, IT Consultant replied 4 months ago
Your canlendar of Windows 10 can't be accessed by Outlook 2016. Your Gmail account's calendar can be synced with Micorodoft calendar. Please see below official article.https://support.office.com/en-us/article/compare-mail-and-calendar-apps-for-windows-10-with-outlook-2016-and-outlook-2013-16fa7c99-dc32-435b-ba2b-2ac9be56a0dahttps://support.office.com/en-us/article/mail-and-calendar-for-windows-10-faq-4ebe0864-260f-4d3a-a607-7b9899a98edc#ID0EABDAAA=Calendar
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Customer reply replied 4 months ago
I don't use Windows 10 calendar. My problem is with OUTLOOK CALENDAR as I cannot create a reminder!
Email technician: bbao, IT Consultant replied 4 months ago

Thanks for your clarification.

Please first follow below official instruction to create a reminder.

https://support.office.com/en-us/article/Set-or-remove-reminders-6d3c3e29-59d3-4b6d-a15d-933f166add64

If you still can't make it happen, I can offer your remote session at 50% discount so I can fix it for you remotely.

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Customer reply replied 4 months ago
That does not work ... forget it I'm giving up working with you... I'll contact the company to get my money back.
Email technician: Kris Rodgers, IT Manager replied 4 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi

Do you still need assistance here?

Thanks

Kris

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Customer reply replied 4 months ago
I have spent TOO much time with you with out you addressing or solving the problem. The rep I was dealing with did not understand what the problem was. So leave me alone. I have canceled my membership.
Email technician: Kris Rodgers, IT Manager replied 4 months ago

OK no problem

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