Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I can recover my gmail. On a phone but my phone was shut off…

I can recover my...

I can recover my gmail***@******.***

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On a phone but my phone was shut off and my number was recycled

Technician's Assistant: What troubleshooting have you tried?

All of it

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Show More
Show Less
Ask Your Own Email Question
Customer reply replied 4 months ago
I cant get into my gmail
Answered in 5 minutes by:
3/12/2018
Jamie Macko
Jamie Macko, Email Specialist
Category: Email
Satisfied Customers: 209
Experience: Network Engineer
Verified

Hello,

My name is ***** ***** I am happy to assist today. Thanks for your question.

To recover access to your account:

  1. Make sure you either:
    • have a secondary email address specified for your Gmail account or
    • have not logged into your Gmail account for 5 days.
  2. Click Forgot password? on Gmail's log-in page.
  3. If prompted, type your full Gmail email address over Enter your email on the Account support page.
  4. Click Next.

Gmail will now ask a number of questions to try to establish you as the owner of the account. For each question:

  1. Enter your answer as well as you can and click Next or
  2. Click Try a different question if you cannot answer or do not have access to the resource – a secondary email address, say, or a phone number.

The questions Gmail asks may include the following, not necessarily in this order:

  • A previous password:
    • If you have changed your Gmail password ***** only remember the (or any) older one, you can enter it.
    • Verification using a code (with 2-step authentication enabled for the Gmail account):
      • Depending on the verification methods set up for 2-step authentication, you can get a code from:
        1. An SMS text message received from Google;
        2. An app (e.g. Google Authenticator); or
        3. Printed back-up codes.
      • Enter the phone number used for verification if prompted.
    • A phone number set up for account recovery in Gmail:
      • You will receive an SMS text message from Google that contains a verification code.​
    • A secondary email address for Gmail account recovery:
      • Follow the link in a message from Google sent to the email address to reset the password ***** the Google Account.
      • You may also be able to enter any current email address to receive a verification code.
    • A security question for Gmail password *****:
      • Type the answer to your recovery question following the question under Answer the security question you added to your account.
    • When you set up the account:
      • Enter the month and year when you created the Gmail (or Google) account.
    • If you have used your Gmail account in the past five days but have not specified a secondary email address, you will have to wait for these five days to pass.

      Once you have established yourself as your account's owner using any of the – and usually multiple – steps above, Gmail will log you in to the account. If, for security reasons, you do want to change your password, follow the Change password link.

      I hope this helps you recover the account. Please let me know if you need any further assistance with this.

      If this helped, please rate me 5 stars!

      -Thanks,
      Jamie

Jamie Macko
Jamie Macko, Email Specialist
Category: Email
Satisfied Customers: 209
Experience: Network Engineer
Verified
Jamie Macko and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
I have done all of that and I still cant get in to my account because my phone number was recycled

To reset your password:

  1. Enter your Google Account email address on the password ***** page and type the words in the distorted picture.
  2. Follow the instructions to get back into your account.

To keep your account secure, you’ll need to choose a new password ***** you haven’t already used with this account. If you're signing in from someplace where you don’t usually sign in, you might be asked to confirm the email or phone number on your account.

If you no longer have access to recovery email address or phone number: After you select "I don't know my password," and enter your username, they offer you recovery options in order to access your account. If you can't access these recovery options, you can click the link at the bottom of the page to verify your identity. You’ll then be given a series of questions to verify that you own the account. Answer as many questions as possible, and make sure your answers are accurate. If you’re unsure about an answer, provide your best guess. It also helps to submit your answers from a computer you've used in the past.

If that doesnt do it, I would suggest contacting your phone provider (ATT, Verizon, Tmobile) and letting them know if the issue, to see how they would like to proceed. But, you should be able to get around the phone number issue using these steps above.

-Jamie

Ask Your Own Email Question
Customer reply replied 4 months ago
did I pay 40.00 for u to do it for me????????
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jamie Macko Your Own Question
Jamie Macko
Jamie Macko
Jamie Macko, Email Specialist
Category: Email
Satisfied Customers: 209
209 Satisfied Customers
Experience: Network Engineer

Jamie Macko is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Nothing with my computer … i'm trying to remember my gmail
nothing with my computer … i'm trying to remember my gmail account to recover my data from a waterlogged phone to a new phone … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I am having trouble accessing my gmail. my ex girlfriend
i am having trouble accessing my gmail. my ex girlfriend deleted it and then logged back into it and changed things. i cannot sign into my gmail and i need too. and whats weird is when i try to do the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My gmail account was hacked and the person who hacked it
My gmail account was hacked and the person who hacked it changed the password ***** phone number. Can I freeze my account or how can I get it back? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
My son did a factory reset on his phone and lost his account
Hi my son did a factory reset on his phone and lost his account and now we cant seem to figure out how to recover it since we have firgotten both the address and password … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need help with changing my gmail password and my yahoo
I need help with changing my gmail password ***** my yahoo password. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
Try to recover my gmail acount dont remember my pass word,
Try to recover my gmail acount dont remember my pass word , it's not remembering my recover email. Not my phone #, my web site is under this and now that's down because I cant confirm that because a c… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Someone has gotten into my gmail account and changed the
someone has gotten into my gmail account and changed the password,also he got into my facebook account as well,and every time i try to recover my accounts the info keeps getting sent to my g mail acco… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
Someone hacked my account and changed all my passwords and
Someone hacked my account and changed all my passwords and information I've tried all the prompts and called Verizon … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a email address I cant get too cos my old recovery #
i have a email address I cant get too cos my old recovery # been shut off so I cant ket account key to get into on my new phone the address is***@******.*** old number is(###) ###-####how can get into… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I cant remember my gmail password, and have been unable to
i cant remember my gmail password, and have been unable to verify thru google … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My gmail account was hacked and the password was changed and
my gmail account was hacked and the password ***** changed and cant recover it cause i dont have a cell phone or another email … read more
Cory
Cory
Vocational, Technical or Trade Scho
118 satisfied customers
How can I recover emails from recycle bin of yesterday.
How can I recover emails from recycle bin of yesterday … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I haven't had my phone that and all it want to do is act
I haven't had my phone that long and all it want to do is act from one thing to another. Is the battery or is it a lemon phone. I'm on social security and cant afford $25.00 to replace it. … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I cannot log into a old gmail account My phone number that
I cannot log into a old gmail account My phone number that was the recover number I do not have that phone anymore and the recovery account I am also having troubles getting into … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Help me i needed to reset my phone becasue my daughter
please help me i needed to reset my phone becasue my daughter blocked me, i donot remember my pasword and my number changed . the number i have with gmail acct is old number so i do not have access to… read more
derrickonline
derrickonline
Information Technology Manager
164 satisfied customers
I am locked out of my gmail - it is tied to my iphone and i
i am locked out of my gmail - it is tied to my iphone and i had to restore my my iphone to factory settings and forgot the password ***** my apple account so it was froze for my security, they sent th… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I cant recover my account because i dont have the phone i
i cant recover my account because i dont have the phone i use to get a text I had to send it in and i cant get to my email so i can get my store credit with wal mart on a gift card they are sending me… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
please help me recover my [email protected] i cant
please help me recover my [email protected] i cant remember my password XXXXX for some reason my second security question for what was my first motorcycle . every answer i would of chosen is … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x