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My e-mail account was dropped from my computer can't find or…

Customer Question
My e-mail account was...

My e-mail account was dropped from my computer can't find or access

Technician's Assistant: Are you logged into your email account on any other devices?

Yes phone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 4 months ago.Category: Email
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Answered in 9 minutes by:
3/12/2018
Email technician: Aparna Indresh,
 replied 4 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 4 months ago

May I know who is your email provider for example Gmail, Yahoo?

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Customer reply replied 4 months ago
I'm not sure outlook ?
Customer reply replied 4 months ago
maybe g-mail
Customer reply replied 4 months ago
my service is through charter comm.
Customer reply replied 4 months ago
net
Email technician: Aparna Indresh,
 replied 4 months ago

Okay, may I know how do you access your email account is it through browser, phone, tablet?

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Customer reply replied 4 months ago
phone at this time was computer and phone computer dropped e-mail
Customer reply replied 4 months ago
my password ***** *****
Email technician: Aparna Indresh,
 replied 4 months ago

May I have your email address?

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Email technician: Aparna Indresh,
 replied 4 months ago

Please click on this link https://www.spectrumbusiness.net/login and provide your username and password ***** let me know if you are able to access your email account.

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Customer reply replied 4 months ago
said re-enter user name and password I sent a request to spectrum for info on username and password
Customer reply replied 4 months ago
I was directed to spectrum household account got in with password *****#503
Email technician: Aparna Indresh,
 replied 4 months ago

May I know if you are able to access your email account?

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Customer reply replied 4 months ago
Thanks
Email technician: Aparna Indresh,
 replied 4 months ago

That's really great If you have any follow-up questions, don’t hesitate to ask. If finished, please take a moment to give me a 5-star rating. See you again soon!

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Aparna Indresh
Aparna Indresh
Aparna Indresh
Category: Email
Satisfied Customers: 529
529 Satisfied Customers
Experience: Engineer at Aparna Indresh

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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