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My att.net email has message that states "unable to access…

My att.net email has...

My att.net email has message that states "unable to access this account change password ***** sync divice and I have done that several time to no

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes and it takes the answers to security question but does not recognize any password ***** have used

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that i can think of

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Answered in 1 hour by:
3/12/2018
Justin Johnson
Category: Email
Satisfied Customers: 1,915
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about email. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Justin Johnson
Category: Email
Satisfied Customers: 1,915
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Email Specialists are ready to help you
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Customer reply replied 1 month ago
time is short i have to leave. If is do what can i do to come back to this page

Yes. Let me know when you are back.

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Customer reply replied 1 month ago
i am still here for a short while
Customer reply replied 1 month ago
message not coming up on test

Can you access your email on the web?

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Customer reply replied 1 month ago
i think so

Where is the account having issues?

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Customer reply replied 1 month ago
it is in our home computer and i believe we are on windows 10.
as soon as we open email the ticker comes across the screen
that says unabl to access your must change your password *****
sync tnis device.
have tried changing passwords and xync and nothing happens

Do you know which application you use to view mail?

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Customer reply replied 1 month ago
explorer

Internet Explorer?

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Do you have google chrome?

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Customer reply replied 1 month ago
we do

Try checking your email in chrome.

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Customer reply replied 1 month ago
got it!!!! and i t works THANK YOU

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. It has been my pleasure to assist you!

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Justin Johnson
Justin Johnson
Justin Johnson
Category: Email
Satisfied Customers: 1,915
1,915 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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