Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I bought a new phone and cannot remember my yahoo password.

I bought a new...

I bought a new phone and cannot remember my yahoo password. I would like to have you re-set my password. I have tried about three times online with yahoo but none of them worked. Can you please help me?

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not that I am aware of. I do have my mobile phone number

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so. Thank you

Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
3/12/2018
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. What options are you being shown when you try and reset your password? Yahoo will need to confirm that this is your account so when you do the password ***** what are you seeing?

Ask Your Own Email Question
Customer reply replied 4 months ago
The password ***** ***** working.

Have you tried to reset it at yahoo.com?

Ask Your Own Email Question
Customer reply replied 4 months ago
I am not sure what I chose to do it with.
Customer reply replied 4 months ago
I will try that. Thank you for your time.

Just go to this link and enter the email address you d not have the password ***** and follow the instructions. Here is the link https://login.yahoo.com/forgot?

My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified
Chris L. and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

5,765 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I forgot my yahoo email password. I changed my mobile phone
I forgot my yahoo email password. I changed my mobile phone number, so I couldn't get an acct. key to change my password. Spoke with a gentlemen who asked me who asked me my subscriptions; said I didn… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need help into getting into my old email address which is
I need help into getting into my old email address which is***@******.*** I had a heart attack in Oct 2014 and am now able to get into my computer. I have forgotten all of my passwords etc. I do have … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Unable to access. Unable to login. No I don't have access to
Unable to access JA: Are you logged into your email account on any other devices? Customer: Unable to login JA: Do you have security questions or a phone number on file to help reset your password? Cu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Yahoo pass word without it cannot get into facebook. No
yahoo pass word without it cannot get into facebook … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a LG phone that is locked, and do not know how it got
I have a LG phone that is locked, and do not know how it got locked. But it is asking for my gmail account which I cannot remember … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I have a. New IPad. I am trying to set up my yahoo email. I
I have a. New IPad. I am trying to set up my yahoo email. I do not remember my password. I no longer have access to the other email address that the code needs to be sent to. How can I change my passw… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I've been trying to get into my gmail account with zero
Okay, I've been trying to get into my gmail account with zero success. I set up a recovery email, but I cannot remember that password. I also have a phone that I'm told has the code, but the phone is … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
5,765 satisfied customers
I have not received any in mail for several days. My email
I have not received any in mail for several days. My email address is***@******.***. Whatever password ***** have tried does not work. I tried to setup a new password ***** not successful. Please help… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Forgot my password for my yahoo email account. No I don't
there is an old account but I don't remember the pass word for it either … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
5,765 satisfied customers
I seem to have forgotten my yahoo mail password, and my
I seem to have forgotten my yahoo mail password, and my phone number on file is an old one. how can I get into my mail. Please help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Have forgotten my yahoo email password and don't know how to
Have forgotten my yahoo email password ***** don't know how to reser … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
It's not my computer but my phone was stolen and someone has
Hello. It's not my computer but my phone was stolen and someone has changed my passwords for gmail and Facebook and I cannot access them. Their websites will not give a phone number. Just how to acces… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I cannot remember my password for my email account. I'm not
I cannot remember my password ***** my email account. … read more
Cris
Cris
60 satisfied customers
I cant remember my password for my yahoo account and I no
I cant remember my password ***** my yahoo account and I no longer have the mobile number on the account and it wont give me any other way to get into it … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
5,765 satisfied customers
I'm trying to access my yahoo mail but I forgot my password
Good Morning I'm trying to access my yahoo mail but I forgot my password ***** the mobile phone number associated with that account is no longer active how do I go about changing the phone number so t… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
5,765 satisfied customers
I have an old email that I've been using to 20 years. I
I have an old email that I've been using for close to 20 years. I messed up my password ***** and Yahoo said my answers to my personal questions are incorrect. My email ends in "sbcglobal.net" and I t… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My IPhone 4S iOS mail (yahoo installed, not the yahoo mail
My IPhone 4S iOS mail (yahoo installed, not the yahoo mail app) will not update the inbox for about a week. Error message "will not connect to server" and "cannot get mail" message. My folders appear … read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
I recently changed my email password ***** my Yahoo account at
I recently changed my email password ***** my Yahoo account at the request of Yahoo. Password ***** to be stronger. I do receive emails on my regular computer but now I cannot get emails on my Samsung… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x