Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Installed with a serviceAVG security, changed password, now…

Installed with a serviceAVG...

Installed with a serviceAVG security, changed password, now can get into google, but no contacts file, no mail,

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/12/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,179
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Which program are you using to access your Google account with?

Please let me know

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,179
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
can we start to get this done and get access to my gmail files?

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Email Question
Customer reply replied 4 months ago
are you waiting for me?
Customer reply replied 4 months ago
are we ready to begin the fix?
Customer reply replied 4 months ago
Help please....what are we doing?

I am waiting on you.. to do the instructions I gave you please

Ask Your Own Email Question
Customer reply replied 4 months ago
What instructions?

I will again repeat,

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Email Question
Customer reply replied 4 months ago
no download seems to have arrived

You need to first click the link and it will then start downloading

Ask Your Own Email Question
Customer reply replied 4 months ago
Iclicked the link---nothing happened
Customer reply replied 4 months ago
what am I doing wrong?
Customer reply replied 4 months ago
Richard, need your help here

We will try another way as these instructions are not being done correctly...

Are you on a windows computer?

Ask Your Own Email Question
Ask Your Own Email Question
Customer reply replied 4 months ago
I clicked on agree---nothing else happened
Customer reply replied 4 months ago
what is happening is anyone working on this?

Then you click on the file that downloads, the file called Elisonor you see at the bott

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,179
47,179 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have forgotten my gmail password. However this account was
Hi I have forgotten my gmail password. However this account was created a long time ago and I have used my e mail on my smartphone. I need to change my phone and set my details on my new phone but do … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Google, I have been trying to connect my email account to my
hi Google, I have been trying to connect my email account***@******.*** to my ipad . It keeps telling me that the there was a problem entering the password ***** I have changed password and authorized… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
My ex has stolen my identity and hacked and deleted all my
My ex has stolen my identity and hacked and deleted all my google accounts, gmail, phone number and created accounts under my name to defame me I need help getting log in data info so I can use to fil… read more
Mr.Med
Mr.Med
1,188 satisfied customers
Mya message I am trying to send stays in the out box. Also I
Mya message I am trying to send stays in the out box. Also I have a notification that I need to enter my password. When I do the box changes to an empty grey box. … read more
Richard
Richard
Email Systems Specialist
47,179 satisfied customers
Cannot access g-mail at work today. Worked perfectly on
Cannot access g-mail at work today. Worked perfectly on Thursday. Got message wrong password. Have had same password ***** a very long time. … read more
Richard
Richard
Email Systems Specialist
47,179 satisfied customers
Am using Thunderbird for my e-mail accounts [4] one of which
Am using Thunderbird for my e-mail accounts [4] one of which is gmail. Had to change my Google account password ***** placate Google now can't access Google mail in Thunderbird. How do I fix it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My wife hacked my account or I left it signed in and forgot
My wife hacked my account or I left it signed in and forgot to log off. She deleted a bunch of emails I need from my account. It had to have been after May 13th. Can you please recover these emails sh… read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I cannot log in to Google - Problem began last week -
I cannot log in to Google - Problem began last week - undoubtedly my error. Google was to contact me in 3-5 business days - did NOT. I cannot wait any longer - same problem today. Security hold becaus… read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I forgot my password, and in trying to make it work, now I
I forgot my password, and in trying to make it work, now I can't get on my g-mail at all. Help, pleasel … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
This morning, I was on here an hour just trying to get
This morning, I was on here an hour just trying to get g-mail on and had to sign in to google which has never happened. I feel I made a serious mistake but had to set password ***** couldn't remember … read more
Richard
Richard
Email Systems Specialist
47,179 satisfied customers
Got new computer and asked to use stuff from old computer.
Got new computer and asked to use stuff from old computer . My gmail address changed and my password ***** friends can't find me and d don't know passwoed … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I can't get email in email. I am able to see emails at
I can't get email in email. I am able to see emails at mail.google.com, but I am not used to it very not convince for me. How could I fix email?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Dear Gmail Tech Support Someone, with a gmail address,
Dear Gmail Tech Support Someone, with a gmail address, hacked into my rogers.com email and sent an improper message to everyone on my list of contacts. The recipients are contacting me about this impr… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
I can access my gmail account for my iPhone app but I am having
I can access my gmail account for my iPhone app but I am having a hard time resetting my poss word. My email is *****@******.***. My other address is *****@******.***, google sent me a few emails to m… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I think I received a virus in an encripted document that was
I think I received a virus in an encripted document that was attached to an e-mail I received last week. My son opened it in the cloud and now people in m address book are receiving this e-mail from m… read more
Richard
Richard
Email Systems Specialist
47,179 satisfied customers
I use LastPass on my laptop/desktop and do not have it installed
I use LastPass on my laptop/desktop and do not have it installed on my Android Smartphone. LastPass has stored my Google password XXXXX I have tried to copy that password XXXXX Google on my smartphone… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I urgently need help On Friday the 24/05/2013 I accessed
I urgently need help On Friday the 24/05/2013 I accessed my Gmail account. Monday the 27/05/2013 I was told that the password XXXXX changed 3 hours ago. I did not change my password XXXXX any stage. A… read more
Richard
Richard
Email Systems Specialist
47,179 satisfied customers
recently my gmail was hijacked, eventually got it back but
recently my gmail was hijacked, eventually got it back but the contacts list had been erased, any way you can resurrect it from backup files? thanks jim wallis at ludlotvt at gmail.com?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x