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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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4 or 5 days ago i lost my intier gmail acount as well as my

Customer Question

4 or 5 days ago i lost my intier gmail acount as well as my google acount.how do irestore my old gmail acount/google
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: google browser to gmail app
JA: What troubleshooting have you tried?
Customer: i dont know of any options other than this one
JA: Anything else you want the Email Expert to know before I connect you?
Customer: i have sence created a new gmail acount &i think this only made the issue more complicated
Submitted: 8 months ago.
Category: Email
Expert:  Sandy replied 8 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Expert:  Sandy replied 8 months ago.

Click the link: www.gmail.com

And login into your email account and check if you're able to login or not.

Else, click forgot password ***** create a new password.

Please keep me posted.

I will be standing by.

Expert:  Sandy replied 8 months ago.

Please reply back to me at this page. Thank you.

Customer: replied 8 months ago.
you take my money but i receive no help
Customer: replied 8 months ago.
no thank you
Expert:  Sandy replied 8 months ago.

I am ready to help you further.

Please follow the steps given below:

Okay, first of all you need to sign out your second email account.

Please click the link:

www.gmail.com

If it is showing your second email account, please click Round photo icon at the top right corner and click signout.

OR you can directly signout: http://mail.google.com/?logout

And then click sign into another account

And then sign into the main account.

If your password ***** ***** accepted, click forgot password ***** create a new password.

If you have other queries, please let me know.

I will be glad to answer your any follow up queries.

Regards, Sandy